The idea sounds tempting: building your own chatbot or AI agent with just a few clicks that automates tasks, analyzes data or communicates with users. Thanks to so-called no-code bot builder tools or applications, which can often be used to build AI assistants and chatbots without any programming knowledge using

What healthcare companies need to know now to train their employees properly Since February 2, 2025, the EU AI Act has provided a uniform legal framework for the use of artificial intelligence throughout Europe. The aim of the regulation is to ensure the protection of fundamental rights, health and safety

Munich, September 25, 2025: In Dr. Gerald Bauer, handz.on has brought a proven AI expert onto the team who will continue to drive the expansion of the AI department at the Munich-based IT service provider. Whether at international corporations or innovative start-ups, the computer science graduate has been working in

Building your own AI chatbot with no-code bot builder tools is now possible and can be worthwhile in some cases. However, the DIY approach quickly reaches its limits. It doesn’t work with just a few clicks if the requirements are somewhat higher. Generative AI is perceived as a quantum leap

In today’s ITSM systems, more and more processes are being automated for ticket processing, proactive error detection, incident management or in the form of virtual assistants. Helpers in the background more and more often: AI. by Pierre Cordes, Solution Expert at handz.on GmbH Artificial intelligence can be divided into two

Relying solely on technical IT security solutions is not enough to counter the immensely complex dangers of cybercrime posed by artificial intelligence (AI). Companies must also provide their employees with targeted training to raise awareness of potential dangers. Artificial intelligence makes it easy to automate attacks and scale them up

Ramona Kühn has joined the Munich-based IT service provider as Solution Expert AI Munich, 25. June 2025: handz.on is pleased to welcome a new employee: With Ramona Kühn, the Munich-based IT service provider is further expanding its AI expertise in consulting and the implementation of AI concepts. Ramona Kühn has

IT realignment after a carve-out: A structured approach to a certifiable ITSM system. A German provider of intelligent transportation technologies used the carve-out from an international group as an opportunity to redesign its IT from the ground up. We from handz.on accompanied this journey with a structured approach and a

handz.on continues to grow: four new experts join the team Munich, March 21, 2025 – Our team continues to grow! With Oliver Bösing, Luca Herrmann, Stefan Löhnert and Thomas Kretschmann, four new experts are joining handz.on, bringing with them valuable expertise in IT consulting and software development. We are thus

Automated processes and self-service portals in IT Service Management (ITSM ) help to reduce the workload of the IT department, as they can take over repetitive and time-consuming tasks so that IT professionals can concentrate on more strategically important tasks. At the same time, this increases both service quality and

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In order to remain competitive in an increasingly digitalized and globalized market environment, it is crucial for SMEs to dovetail their own business processes with those of other companies. SMEs often have significantly leaner cost structures than large companies. However, they can only exploit this advantage if they also meet