Many questions have long since been answered. They just keep getting asked over and over again.
Hours of operation, delivery status, responsibilities, forms, or questions about products and services: A large portion of daily inquiries can be answered using existing knowledge. Nevertheless, someone on your team has to handle them every single time.
The result: Your team spends time on answers that are actually already available.
An AI chatbot tailored to your business. We’ll set it up and handle its operation.
Knowledge you can trust: The chatbot answers questions based on the content you’ve approved. If it can’t find a reliable answer, it won’t make anything up. Instead, it guides your customers directly to the next step.
As unique as your business: We tailor the language , tone, conversation style, and behavior to your specific needs. Your customers will speak with a digital representative who sounds just like your company.
More than just answering questions:
The chatbot uses interfaces to access CRM systems, databases, email, or ticketing systems and triggers processes. For example, it retrieves information, collects contact details, or creates a ticket.
Set up and managed by us: We handle the setup and technical operation. You don’t have to build an AI solution yourself or administer an additional system.
Your customers will receive an immediate response even in the evenings and on weekends. Your team will only handle the issues that truly require personal assistance.
If the chatbot cannot reliably resolve an issue, it directs the user to the next appropriate step—such as the right contact person, a contact form, or an appointment booking. This ensures that no inquiry gets stuck.
The tone, word choice, content, and conversation style are tailored to your company. Your customers will recognize your brand in the chat.
The chatbot can do more than just provide information. Through interfaces, it can access existing systems and data or directly trigger processes—from retrieving specific information to creating a support ticket.
You can see which topics come up frequently, where information is missing, and where customers get stuck. The anonymized analysis provides you with specific starting points for making targeted improvements to support and content.
German and English are standard; additional languages can be added. This ensures that international customers receive direct support without your team having to handle every language on its own.
Field of application
Operational entry
Hosting
At handz.on
Local language models
RAG knowledge database
Data sources
(Web, PDF, Word)
Brand-compliant tonality
Multilingualism (DE / EN)
Conversation relevance logic
Forwarding
to contact / person
Analysis dashboard
Automated
Analysis reports
Integration
external tools (APIs)
CSS / UI templates
1 Standard
(handz.on
Branding)
Knowledge database structure
Workshop &
Initial concept
Installation & setup
Maintenance & care
Base
Individual
Adjustments
Limited
Conversation
-contingent
incl. 5,000 / month
Additional consumption separately
Field of application
Strategic use
Hosting
At handz.on/ At the customer
with your software configuration and your data exclusively in a separate, secure environment.
Local language models
RAG knowledge database
Data sources
(Web, PDF, Word)
Brand-compliant tonality
Multilingualism (DE / EN)
Conversation relevance logic
Forwarding
to contact / person
Analysis dashboard
Automated
Analysis reports
Integration
external tools (APIs)
up to 2
CSS / UI templates
3 templates
(customers
-branding)
Knowledge database structure
Workshop &
Initial concept
Installation & setup
Maintenance & care
Extended
Individual
Adjustments
Extended
Conversation contingent
incl. 12,000 / month
Additional consumption separately
Field of application
Sensitive use cases
Hosting
100% local/ as desired
Local language models
RAG knowledge database
Data sources
(Web, PDF, Word)
Brand-compliant tonality
Multilingualism (DE / EN)
Conversation relevance logic
Forwarding
to contact / person
Analysis dashboard
Automated
Analysis reports
Integration
external tools (APIs)
CSS / UI templates
Individual
Knowledge database structure
Workshop &
Initial concept
Installation & setup
Maintenance & care
Individual
Individual
Adjustments
Unlimited
Conversation contingent
Unlimited
Feature
BASIC
PREMIUM
EXCLUSIVE
Field of application
Operational entry
Strategic use
Critical / sensitive use cases
Hosting
At handz.on
At handz.on
with your software configuration and your data exclusively in a separate, secure environment.
100 % local / as required
Local language models
RAG database
Data sources (Web, PDF, Word, FAQ)
Brand-compliant tonality
Multilingualism (DE / EN)
Conversation relevance logic
Forwarding to contact / person
Analysis dashboard
Automated analysis reports
Integration of external tools (APIs)
up to 2
Unlimited
Data backup for 12 months
Knowledge database structure
Workshop & initial concept
Installation & setup
Maintenance & care
Base
Extended
Individual
Individual customizations
Limited
Extended
Unlimited
Our chatbot is not just an answering tool, but a quality-controlled conversation system. It works exclusively with approved knowledge sources (RAG approach) and actively evaluates the relevance of conversations. This prevents hallucinations, endless chats and uncontrolled responses.
The chatbot accesses a customer-specific knowledge database. Typical data sources are websites, PDFs, Word files and structured FAQs. The content is prepared and approved together with you – the chatbot responds exclusively on this basis.
The risk is greatly reduced. Thanks to structured FAQ questionnaires, controlled knowledge sources and clear conversational logic, the chatbot only responds within the defined knowledge framework. Free “guesswork” or creative hallucinations are deliberately avoided.
The chatbot continuously evaluates the relevance of a conversation. It deepens the dialog for meaningful, business-relevant topics. In the case of irrelevant or unclear inquiries, it terminates the conversation in a controlled manner or refers the user to a contact person or a contact form.
That depends on the package:
Basic: Hosting at the customer’s premises
Premium: Hosting and operation by handz.on
Exclusive: 100% local architecture or individual hosting models
This allows you to decide how much responsibility and data sovereignty you want to take on yourself.
The chatbot can be used in compliance with the GDPR, depending on the selected plan and hosting option.
In the Basic and Premium packages, requests are forwarded to external language models (e.g., OpenAI). While this processing is anonymized, it cannot be guaranteed that the data will be processed exclusively within the EU. Corresponding disclosures must be included in the privacy policy.
For particularly sensitive use cases, we offer a completely local solution in the exclusive package, in which no data is transferred to external AI providers. In this case, all data remains entirely within the customer’s controlled infrastructure.
We provide support with the technical implementation and the transparent integration of the required data protection notices.
Yes, tonality, choice of words, terms and communication style are defined together in the setup and adapted to your brand. Several UI templates are available from the Premium package upwards.
The chatbot is integrated via a standardized widget or snippet.
We provide:
Chatbot technology
CSS templates
Technical documentation
The final CI adaptation is carried out by the customer or an agency. On request, we can provide technical support or coordinate with partners.
Yes, German and English are available as standard. Other languages are available on request.
Different analysis functions are available depending on the package:
Basic: Basic evaluations (e.g. number of inquiries)
Premium: analysis dashboard, frequently asked questions, chat summaries, automated reports
Exclusive: Individual analysis and reporting logics
This turns the chatbot into a real source of knowledge for sales and service.
Yes, each package includes a monthly message quota:
Basic: 5,000 messages
Premium: 15,000 messages
Exclusive: individual
Additional consumption is possible and is billed transparently.
Depending on the package and scope:
Basic: a few weeks
Premium: several weeks incl. analysis setup
Exclusive: project-dependent
The exact schedule will be determined in the workshop.
For companies that:
Want to answer customer inquiries more efficiently
want to make knowledge available in a controlled manner
Value quality, relevance and analysis
Understanding chatbots not as a gimmick, but as a business tool
📞 Speak with our Tony now at the following number:
