They talk. But they don’t solve any problems.
Most chatbots answer every question, regardless of whether it is meaningful, specific or goal-oriented. The result: long conversations, few insights, no measurable benefit.
Uncontrolled responses and hallucinations
Endless dialogs without conclusion or result
No overview of real user questions or knowledge gaps
High maintenance effort with low added value
Uncertainty regarding data protection, sources and data flows
Our chatbot is not a generic response system, but a quality-controlled conversation system with a clear purpose
Controlled RAG system based on approved, verified knowledge sources
Structured knowledge models instead of uncontrolled prompt use
Active conversation control: deepen, steer or deliberately break off the conversation
Complete logging and analysis of all calls and user requirements
Your chatbot only accesses verified, approved knowledge sources. No free answers, no hallucinations.
Relevant topics are intelligently explored in greater depth, while irrelevant queries are specifically canceled or forwarded.
tonality, technical language and keywords and are adapted precisely to your brand - consistently across all conversations.
All chats are analyzed anonymously - including summaries and frequently asked questions.
Operation as required: with external AI or completely local for maximum data sovereignty and control. 100% GDPR-compliant.
The chatbot recognizes its limits and forwards users to specific contact forms, booking pages or responsible persons.
Field of application
Operational entry
Hosting
At the customer
Local language models
RAG knowledge database
Data sources
(Web, PDF, Word)
Brand-compliant tonality
Multilingualism (DE / EN)
Conversation relevance logic
Forwarding
to contact / person
Anonymized
Call logging
Analysis dashboard
Automated
Analysis reports
Integration
external tools (APIs)
CSS / UI templates
1 Standard
Knowledge database structure
Workshop &
Initial concept
Installation & setup
Maintenance & care
Base
Individual
Adjustments
Limited
News
-contingent
incl. 5,000 / month
Additional consumption separately
Setup price (one-off)
2.499 €
Monthly
Costs
149 €
Field of application
Strategic use
Hosting
At handz.on
Local language models
RAG knowledge database
Data sources
(Web, PDF, Word)
Brand-compliant tonality
Multilingualism (DE / EN)
Conversation relevance logic
Forwarding
to contact / person
Anonymized
Call logging
Analysis dashboard
Automated
Analysis reports
Integration
external tools (APIs)
up to 2
CSS / UI templates
3 Templates
Knowledge database structure
Workshop &
Initial concept
Installation & setup
Maintenance & care
Extended
Individual
Adjustments
Extended
News
-contingent
incl. 15,000 / month
Additional consumption separately
Setup price (one-off)
2.999 €
Monthly
Costs
299 €
Field of application
Sensitive use cases
Hosting
100% local/ as desired
Local language models
RAG knowledge database
Data sources
(Web, PDF, Word)
Brand-compliant tonality
Multilingualism (DE / EN)
Conversation relevance logic
Forwarding
to contact / person
Anonymized
Call logging
Analysis dashboard
Automated
Analysis reports
Integration
external tools (APIs)
CSS / UI templates
Individual
Knowledge database structure
Workshop &
Initial concept
Installation & setup
Maintenance & care
Individual
Individual
Adjustments
Unlimited
News
-contingent
Unlimited
Setup price (one-off)
On request
Monthly
Costs
On request
Feature
BASIC
PREMIUM
EXCLUSIVE
Field of application
Operational entry
Strategic use
Critical / sensitive use cases
Hosting
At the customer
At handz.on
100 % local / as required
Local language models
RAG knowledge database
Data sources (Web, PDF, Word, FAQ)
Brand-compliant tonality
Multilingualism (DE / EN)
Conversation relevance logic
Forwarding to contact / person
Anonymized call logging
Analysis dashboard
Automated analysis reports
Integration of external tools (APIs)
up to 2
Unlimited
CSS / UI templates
1 Standard
3 Templates
Individual
Knowledge database structure
Workshop & initial concept
Installation & setup
Maintenance & care
Base
Extended
Individual
Individual customizations
Limited
Extended
Unlimited
Message contingent
incl. 5,000 / month
Additional consumption separately
incl. 5,000 / month
Additional consumption separately
Unlimited
Setup price (one-off)
2.499 €
2.999 €
On request
Monthly costs
149 €
299 €
On request
Our chatbot is not just an answering tool, but a quality-controlled conversation system. It works exclusively with approved knowledge sources (RAG approach) and actively evaluates the relevance of conversations. This prevents hallucinations, endless chats and uncontrolled responses.
The chatbot accesses a customer-specific knowledge database. Typical data sources are websites, PDFs, Word files and structured FAQs. The content is prepared and approved together with you – the chatbot responds exclusively on this basis.
The risk is greatly reduced. Thanks to structured FAQ questionnaires, controlled knowledge sources and clear conversational logic, the chatbot only responds within the defined knowledge framework. Free „guesswork“ or creative hallucinations are deliberately avoided.
The chatbot continuously evaluates the relevance of a conversation. It deepens the dialog for meaningful, business-relevant topics. In the case of irrelevant or unclear inquiries, it terminates the conversation in a controlled manner or refers the user to a contact person or a contact form.
That depends on the package:
Basic: Hosting at the customer’s premises
Premium: Hosting and operation by handz.on
Exclusive: 100% local architecture or individual hosting models
This allows you to decide how much responsibility and data sovereignty you want to take on yourself.
The chatbot can be used in compliance with the GDPR, depending on the selected package and hosting variant.
In the Basic and Premium packages, requests are forwarded to external language models (e.g. OpenAI). Processing is anonymized, but it cannot be guaranteed that the data will only be processed within the EU. Corresponding information must be included in the privacy policy.
For particularly sensitive use cases, we offer a completely local solution in the exclusive package, in which no data is transferred to external AI providers. In this case, all data remains entirely within the customer’s controlled infrastructure.
We provide support with the technical implementation and the transparent integration of the required data protection notices.
Yes, tonality, choice of words, terms and communication style are defined together in the setup and adapted to your brand. Several UI templates are available from the Premium package upwards.
The chatbot is integrated via a standardized widget or snippet.
We deliver:
Chatbot technology
CSS templates
Technical documentation
The final CI adaptation is carried out by the customer or an agency. On request, we can provide technical support or coordinate with partners.
Yes, German and English are available as standard. Other languages are available on request.
Different analysis functions are available depending on the package:
Basic: Basic evaluations (e.g. number of inquiries)
Premium: analysis dashboard, frequently asked questions, chat summaries, automated reports
Exclusive: Individual analysis and reporting logics
This turns the chatbot into a real source of knowledge for sales and service.
Yes, each package includes a monthly message quota:
Basic: 5,000 messages
Premium: 15,000 messages
Exclusive: individual
Additional consumption is possible and is billed transparently.
The costs consist of a one-off setup and a monthly fee:
Basic: Setup € 2,499, from € 149 / month
Premium: Setup € 2,999, from € 299 / month
Exclusive: Price on request
The prices cover operation, maintenance and support.
Depending on the package and scope:
Basic: a few weeks
Premium: several weeks incl. analysis setup
Exclusive: project-dependent
The exact schedule will be determined in the workshop.
For companies that:
Want to answer customer inquiries more efficiently
want to make knowledge available in a controlled manner
Value quality, relevance and analysis
Understanding chatbots not as a gimmick, but as a business tool
