{"id":19017,"date":"2026-08-28T17:12:23","date_gmt":"2026-08-28T15:12:23","guid":{"rendered":"https:\/\/on.de\/?page_id=19017"},"modified":"2026-10-09T09:25:03","modified_gmt":"2026-10-09T07:25:03","slug":"ai-help-desk","status":"publish","type":"page","link":"https:\/\/on.de\/en\/ai-help-desk\/","title":{"rendered":"AI Help Desk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19017\" class=\"elementor elementor-19017 elementor-19016\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc6d943 e-flex e-con-boxed e-con e-parent\" data-id=\"cc6d943\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e1d1cf3 e-con-full e-flex e-con e-child\" data-id=\"e1d1cf3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-82d22d5 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"82d22d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>A voice assistant that creates complete tickets and keeps your data in-house<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9797868 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"9797868\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The AI Help Desk relieves your 1st-level support, resolves requests independently and creates complete tickets directly in your ticket system. Entirely local, if you wish.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fda8a6 elementor-mobile-align-center elementor-align-center elementor-widget elementor-widget-button\" data-id=\"2fda8a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/on.de\/en\/booking-page\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Find out in 20 minutes whether this fits your ticket system. Book an appointment.<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9aa108f elementor-mobile-align-center elementor-align-center elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-button\" data-id=\"9aa108f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/on.de\/en\/chatbot\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-play\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M424.4 214.7L72.4 6.6C43.8-10.3 0 6.1 0 47.9V464c0 37.5 40.7 60.1 72.4 41.3l352-208c31.4-18.5 31.5-64.1 0-82.6z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Listen to an example call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c9be1c1 e-flex e-con-boxed e-con e-parent\" data-id=\"c9be1c1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68b286b e-con-full e-flex e-con e-parent\" data-id=\"68b286b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-05d2a2a e-flex e-con-boxed e-con e-child\" data-id=\"05d2a2a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-082b09d e-con-full e-flex e-con e-child\" data-id=\"082b09d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78ae339 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"78ae339\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why calls are particularly time-consuming in support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4708412 elementor-widget elementor-widget-text-editor\" data-id=\"4708412\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>They talk. But they do not solve any problems.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddc9079 elementor-widget elementor-widget-text-editor\" data-id=\"ddc9079\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>An email can wait. A call ties up a person immediately, regardless of whether it is a critical outage or a simple standard question. This repeatedly leads to the same challenges in your support:<\/p><ul data-spread=\"false\"><li><strong>Standard questions tie up your employees<\/strong>, even though the answers have long been documented. Looking things up on the phone still takes longer than simply answering<\/li><li><strong>Urgent and simple requests are not always cleanly separated.<\/strong> When things have to be fast, a critical outage ends up right next to a minor matter<\/li><li><strong>Tickets are recorded differently.<\/strong> Category and priority depend on who takes the call<\/li><li><strong>Important information is missing.<\/strong> Device, error pattern or time often have to be clarified in a callback before your team can start<\/li><li><strong>Calls outside your service hours end up on the answering machine<\/strong>\u00a0and have to be transferred into tickets by hand the next morning<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47e10d5 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"47e10d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our approach<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b3cc93 elementor-widget elementor-widget-text-editor\" data-id=\"9b3cc93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The AI Help Desk addresses exactly these five points and takes over part of your 1st-level support, from the structured recording of the request to the creation of the complete ticket.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfe0e28 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"bfe0e28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"#Pakete\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Discover our packages now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3bfec93 e-flex e-con-boxed e-con e-parent\" data-id=\"3bfec93\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-109e1e4 elementor-widget elementor-widget-html\" data-id=\"109e1e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\nbody{margin:0;background:#000}\r\n.hzo-tf{--lime:#CDD900;--lime4:#DCE73D;--ink900:#0D0D0D;--ink850:#121212;--ink800:#1A1A1A;--ink300:#9B9B9B;--ink200:#C9C9C9;--b:rgba(255,255,255,.08);background:#110d0d;color:#fff;font-family:Inter,Helvetica,Arial,sans-serif;padding:88px 24px;-webkit-font-smoothing:antialiased}\r\n.hzo-tf *{box-sizing:border-box}\r\n.hzo-tf__in{max-width:1320px;margin:0 auto}\r\n.hzo-tf h2{font-weight:900;font-size:clamp(28px,3.4vw,44px);line-height:1.12;letter-spacing:-.02em;margin:0 0 20px;max-width:18ch}\r\n.hzo-tf h2 span{color:var(--lime)}\r\n.hzo-tf__lead{max-width:760px;font-size:21px;line-height:1.75;color:var(--ink200);margin:0 0 56px;text-wrap:pretty}\r\n.hzo-tf__grid{display:grid;grid-template-columns:minmax(0,1fr) 420px;gap:32px;align-items:start}\r\n.hzo-tf__eyebrow{font-size:16px;font-weight:700;letter-spacing:.10em;text-transform:uppercase;color:var(--lime);margin:0 0 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b{color:var(--lime);font-size:10px;font-weight:700;letter-spacing:.10em;text-transform:uppercase;white-space:nowrap;padding-top:2px}\r\n.hzo-tf__note span{font-size:13px;line-height:1.6;color:var(--ink300)}\r\n.hzo-tf__card{background:var(--ink850);border:1px solid rgba(205,217,0,.35);border-radius:10px;padding:28px;position:sticky;top:24px}\r\n.hzo-tf__cardhead{display:flex;justify-content:space-between;align-items:baseline;gap:12px;padding-bottom:18px;border-bottom:1px solid var(--b)}\r\n.hzo-tf__tag{font-size:10px;font-weight:700;letter-spacing:.10em;text-transform:uppercase;color:var(--lime);background:rgba(205,217,0,.10);border-radius:4px;padding:5px 8px}\r\n.hzo-tf__id{font-size:11px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--ink300)}\r\n.hzo-tf__title{font-size:19px;font-weight:900;line-height:1.35;letter-spacing:-.01em;margin:18px 0 22px}\r\n.hzo-tf__fields{display:grid;grid-template-columns:1fr 1fr;gap:18px 20px}\r\n.hzo-tf__f{display:flex;flex-direction:column;gap:5px;min-width:0}\r\n.hzo-tf__f--w{grid-column:1\/-1}\r\n.hzo-tf__k{font-size:10px;font-weight:700;letter-spacing:.10em;text-transform:uppercase;color:var(--ink300)}\r\n.hzo-tf__v{font-size:15px;font-weight:600;line-height:1.4}\r\n.hzo-tf__v em{display:block;font-style:normal;font-weight:400;font-size:12px;line-height:1.5;color:var(--ink300);margin-top:4px}\r\n.hzo-tf__prio{color:var(--lime)}\r\n.hzo-tf__done{display:flex;align-items:center;gap:10px;margin-top:24px;padding-top:18px;border-top:1px solid var(--b);font-size:11px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--lime)}\r\n.hzo-tf__done svg{flex:none}\r\n.hzo-tf__out{max-width:760px;font-size:21px;line-height:1.75;color:white;margin:56px 0 0;text-wrap:pretty}\r\n@media(max-width:1000px){.hzo-tf{padding:64px 20px}.hzo-tf__grid{grid-template-columns:1fr;gap:40px}.hzo-tf__card{position:static}.hzo-tf__msg{max-width:92%}}\r\n@media(max-width:520px){.hzo-tf__fields{grid-template-columns:1fr}.hzo-tf__card{padding:22px}}\r\n<\/style><\/head>\r\n<body>\r\n<section class=\"hzo-tf\">\r\n<div class=\"hzo-tf__in\">\r\n<h2>From call to finished ticket in <span>one conversation<\/span><\/h2>\r\n<p class=\"hzo-tf__lead\">At the start, the assistant says that an AI is answering the phone. It then takes the request, asks what is still missing for your ticket, and repeats everything at the end for confirmation. Only then is the ticket created.<\/p>\r\n<div class=\"hzo-tf__grid\">\r\n<div>\r\n<p class=\"hzo-tf__eyebrow\">Example from an internal help desk<\/p>\r\n<div class=\"hzo-tf__chat\">\r\n<div class=\"hzo-tf__msg hzo-tf__msg--a\"><span class=\"hzo-tf__who\">AI assistant<\/span><p class=\"hzo-tf__bub\">Hello, this is the IT service assistant. You are speaking with an AI. I will take your request and create a ticket from it.<\/p><\/div>\r\n<div class=\"hzo-tf__msg hzo-tf__msg--c\"><span class=\"hzo-tf__who\">Caller<\/span><p class=\"hzo-tf__bub\">The projector in room 2.14 no longer turns on.<\/p><\/div>\r\n<div class=\"hzo-tf__msg hzo-tf__msg--a\"><span class=\"hzo-tf__who\">AI assistant<\/span><p class=\"hzo-tf__bub\">Since when has the device been failing, and what model is it?<\/p><\/div>\r\n<div class=\"hzo-tf__msg hzo-tf__msg--c\"><span class=\"hzo-tf__who\">Caller<\/span><p class=\"hzo-tf__bub\">Since yesterday afternoon. It is an Epson EB-2250U.<\/p><\/div>\r\n<div class=\"hzo-tf__msg hzo-tf__msg--a\"><span class=\"hzo-tf__who\">AI assistant<\/span><p class=\"hzo-tf__bub\">When do you need the room again?<\/p><\/div>\r\n<div class=\"hzo-tf__msg hzo-tf__msg--c\"><span class=\"hzo-tf__who\">Caller<\/span><p class=\"hzo-tf__bub\">Tomorrow at 10 a.m., a lecture with 80 students.<\/p><\/div>\r\n<div class=\"hzo-tf__note\"><b>In the background<\/b><span>The category results from the structure of your system, the priority from the rules that were defined together beforehand. The building services team is responsible here; the assistant assigns the ticket to this processing group.<\/span><\/div>\r\n<div class=\"hzo-tf__msg hzo-tf__msg--a hzo-tf__msg--sum\"><span class=\"hzo-tf__who\">AI assistant<\/span><p class=\"hzo-tf__bub\">I repeat: Epson EB-2250U projector in room 2.14 not working, since yesterday afternoon, needed by tomorrow 10 a.m. I will create the ticket with high priority for building services. Is that correct?<\/p><\/div>\r\n<div class=\"hzo-tf__msg hzo-tf__msg--c\"><span class=\"hzo-tf__who\">Caller<\/span><p class=\"hzo-tf__bub\">Yes, exactly.<\/p><\/div>\r\n<\/div>\r\n<\/div>\r\n<aside class=\"hzo-tf__card\">\r\n<div class=\"hzo-tf__cardhead\"><span class=\"hzo-tf__tag\">Ticket created<\/span><span class=\"hzo-tf__id\">INC-48231<\/span><\/div>\r\n<p class=\"hzo-tf__title\">Projector room 2.14 not working<\/p>\r\n<div class=\"hzo-tf__fields\">\r\n<div class=\"hzo-tf__f hzo-tf__f--w\"><span class=\"hzo-tf__k\">Category<\/span><span class=\"hzo-tf__v\">Media technology, projector<em>from the structure of your system<\/em><\/span><\/div>\r\n<div class=\"hzo-tf__f\"><span class=\"hzo-tf__k\">Priority<\/span><span class=\"hzo-tf__v hzo-tf__prio\">High<em>according to your rules<\/em><\/span><\/div>\r\n<div class=\"hzo-tf__f\"><span class=\"hzo-tf__k\">Processing group<\/span><span class=\"hzo-tf__v\">Building services<\/span><\/div>\r\n<div class=\"hzo-tf__f\"><span class=\"hzo-tf__k\">Location<\/span><span class=\"hzo-tf__v\">Room 2.14<\/span><\/div>\r\n<div class=\"hzo-tf__f\"><span class=\"hzo-tf__k\">Device<\/span><span class=\"hzo-tf__v\">Epson EB-2250U<\/span><\/div>\r\n<div class=\"hzo-tf__f\"><span class=\"hzo-tf__k\">Failure since<\/span><span class=\"hzo-tf__v\">Yesterday, 2:30 p.m.<\/span><\/div>\r\n<div class=\"hzo-tf__f\"><span class=\"hzo-tf__k\">Needed by<\/span><span class=\"hzo-tf__v\">Tomorrow, 10:00 a.m.<\/span><\/div>\r\n<div class=\"hzo-tf__f hzo-tf__f--w\"><span class=\"hzo-tf__k\">Reporter<\/span><span class=\"hzo-tf__v\">Prof. Dr. Weiler, Faculty of Civil Engineering<\/span><\/div>\r\n<\/div>\r\n<p class=\"hzo-tf__done\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"square\"><path d=\"M4 12.5 9.5 18 20 6\"\/><\/svg>Required fields complete, confirmed in the conversation<\/p>\r\n<\/aside>\r\n<\/div>\r\n<p class=\"hzo-tf__out\">Your team finds a ticket it can start working on immediately. No call log, no retyping. For simple requests this step is omitted entirely, because the assistant already gives the answer on the phone.<\/p>\r\n<\/div>\r\n<\/section>\r\n<\/body>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f406a5f e-flex e-con-boxed e-con e-parent\" data-id=\"f406a5f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d7805a7 e-con-full e-flex e-con e-child\" data-id=\"d7805a7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5c3e30 elementor-widget elementor-widget-image\" data-id=\"c5c3e30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/on.de\/wp-content\/uploads\/2025\/12\/Wir-bringen-KI-zum-Laufen.-Kein-Erfolg-Keine-Rechnung.-1200-x-1200-px-2.png\" class=\"attachment-full size-full wp-image-17375\" alt=\"\" srcset=\"https:\/\/on.de\/wp-content\/uploads\/2025\/12\/Wir-bringen-KI-zum-Laufen.-Kein-Erfolg-Keine-Rechnung.-1200-x-1200-px-2.png 1200w, https:\/\/on.de\/wp-content\/uploads\/2025\/12\/Wir-bringen-KI-zum-Laufen.-Kein-Erfolg-Keine-Rechnung.-1200-x-1200-px-2-300x300.png 300w, https:\/\/on.de\/wp-content\/uploads\/2025\/12\/Wir-bringen-KI-zum-Laufen.-Kein-Erfolg-Keine-Rechnung.-1200-x-1200-px-2-1024x1024.png 1024w, https:\/\/on.de\/wp-content\/uploads\/2025\/12\/Wir-bringen-KI-zum-Laufen.-Kein-Erfolg-Keine-Rechnung.-1200-x-1200-px-2-150x150.png 150w, https:\/\/on.de\/wp-content\/uploads\/2025\/12\/Wir-bringen-KI-zum-Laufen.-Kein-Erfolg-Keine-Rechnung.-1200-x-1200-px-2-768x768.png 768w, https:\/\/on.de\/wp-content\/uploads\/2025\/12\/Wir-bringen-KI-zum-Laufen.-Kein-Erfolg-Keine-Rechnung.-1200-x-1200-px-2-12x12.png 12w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf895d5 e-con-full e-flex e-con e-child\" data-id=\"bf895d5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fab289 elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4fab289\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The assistant takes over 1st-level support on the phone<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2486b6c e-con-full e-flex e-con e-child\" data-id=\"2486b6c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f4b0f6 elementor-widget elementor-widget-text-editor\" data-id=\"1f4b0f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Not every call is a case for your team. How do I reset my password, when does the registration deadline expire: the assistant clarifies this 1st-level support, i.e. the simple recurring questions, directly in the conversation. It works with a RAG system, i.e. it first searches for the answer in your own documents and then formulates it. If it finds nothing, it says so openly and creates a ticket. No guessing.<\/p><p>It only accesses what you have approved:<\/p><ul><li>PDFs, Word files and existing documentation<\/li><li>structured questionnaires that we fill in together with you<\/li><li>live data from your systems, if you wish<\/li><\/ul><p>Your team then only sees the requests for which it is really needed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e27cf9 e-flex e-con-boxed e-con e-parent\" data-id=\"7e27cf9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-132fcff e-con-full e-flex e-con e-child\" data-id=\"132fcff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51e13c1 elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"51e13c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>How the assistant sounds<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2634cd8 e-con-full e-flex e-con e-child\" data-id=\"2634cd8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a29acad elementor-widget elementor-widget-text-editor\" data-id=\"a29acad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We agree on the manner and tone with you before go-live. How formal is the speech? Which technical terms are common in your organisation? How does the assistant react when someone calls in an angry mood?<\/p><p><strong>With a voice from your organisation, if you wish.<\/strong><\/p><p>We replicate the voice of a person from your team so that callers hear a voice they know. This is particularly worthwhile where the same people call again and again, for example in an internal help desk. It is not necessary, the assistant also sounds natural with a standard voice.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d3e240 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"3d3e240\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#gform_wrapper_1\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">See how the assistant answers with your own documents. Request a demo.<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-334f0e7 e-con-full e-flex e-con e-child\" data-id=\"334f0e7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-efbbfbc elementor-widget elementor-widget-image\" data-id=\"efbbfbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/on.de\/wp-content\/uploads\/2025\/11\/Chatbot_20251119123614.gif\" class=\"attachment-full size-full wp-image-16724\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-154b453 e-con-full elementor-hidden-mobile e-flex e-con e-parent\" data-id=\"154b453\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9d6ff74 e-con-full e-flex e-con e-child\" data-id=\"9d6ff74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-72d1eb8 e-con-full e-flex e-con e-child\" data-id=\"72d1eb8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21eb8ca elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"21eb8ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">You decide where the conversations are processed<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7257623 elementor-widget elementor-widget-text-editor\" data-id=\"7257623\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Your conversations stay in the infrastructure you choose: by default a data centre in Germany, or entirely on-premise on your own servers if you wish. Neither the speech recognition nor the response logic passes content on to a third-party language model.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-806d2dc e-con-full e-flex e-con e-child\" data-id=\"806d2dc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5b69f32 e-con-full e-flex e-con e-child\" data-id=\"5b69f32\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-800a2e6 elementor-widget elementor-widget-text-editor\" data-id=\"800a2e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Regional server (standard)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ad9a614 e-con-full e-flex e-con e-child\" data-id=\"ad9a614\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-636888a elementor-widget elementor-widget-text-editor\" data-id=\"636888a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>On-premise at your site<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29a5704 e-con-full e-flex e-con e-child\" data-id=\"29a5704\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-800a7ed e-con-full e-flex e-con e-child\" data-id=\"800a7ed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53631ee elementor-widget elementor-widget-text-editor\" data-id=\"53631ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Where does the processing take place?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0561dea e-con-full e-flex e-con e-child\" data-id=\"0561dea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c104162 elementor-widget elementor-widget-text-editor\" data-id=\"c104162\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In a data centre in Germany<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ac67e04 e-con-full e-flex e-con e-child\" data-id=\"ac67e04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-03b7219 elementor-widget elementor-widget-text-editor\" data-id=\"03b7219\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In your own infrastructure, i.e. on servers in your house<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-396902b e-con-full e-flex e-con e-child\" data-id=\"396902b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9b6efae e-con-full e-flex e-con e-child\" data-id=\"9b6efae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bdbe3cb elementor-widget elementor-widget-text-editor\" data-id=\"bdbe3cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Disclosure to third parties<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-afffebc e-con-full e-flex e-con e-child\" data-id=\"afffebc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96a15bc elementor-widget elementor-widget-text-editor\" data-id=\"96a15bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>None<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da70104 e-con-full e-flex e-con e-child\" data-id=\"da70104\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25b2e75 elementor-widget elementor-widget-text-editor\" data-id=\"25b2e75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>None<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ffc6ca9 e-con-full e-flex e-con e-child\" data-id=\"ffc6ca9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a1d9f47 e-con-full e-flex e-con e-child\" data-id=\"a1d9f47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d37f19 elementor-widget elementor-widget-text-editor\" data-id=\"0d37f19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dedicated server environment per customer<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3446918 e-con-full e-flex e-con e-child\" data-id=\"3446918\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72dca45 elementor-widget elementor-widget-text-editor\" data-id=\"72dca45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Yes<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fe50057 e-con-full e-flex e-con e-child\" data-id=\"fe50057\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64a3e3d elementor-widget elementor-widget-text-editor\" data-id=\"64a3e3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Yes<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-282fbf1 e-con-full e-flex e-con e-child\" data-id=\"282fbf1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-29b9fbd e-con-full e-flex e-con e-child\" data-id=\"29b9fbd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e8b1b0 elementor-widget elementor-widget-text-editor\" data-id=\"6e8b1b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Does conversation content leave your premises?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7da704f e-con-full e-flex e-con e-child\" data-id=\"7da704f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9132c9b elementor-widget elementor-widget-text-editor\" data-id=\"9132c9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It does not leave Germany<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-73fb0ff e-con-full e-flex e-con e-child\" data-id=\"73fb0ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-184c243 elementor-widget elementor-widget-text-editor\" data-id=\"184c243\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It does not leave your infrastructure<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a76422c e-con-full e-flex e-con e-child\" data-id=\"a76422c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9693417 e-con-full e-flex e-con e-child\" data-id=\"9693417\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-969826d elementor-widget elementor-widget-text-editor\" data-id=\"969826d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Suitable for<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4185be7 e-con-full e-flex e-con e-child\" data-id=\"4185be7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c73fbc elementor-widget elementor-widget-text-editor\" data-id=\"3c73fbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Organisations that do not want to operate their own servers for this<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3bd0890 e-con-full e-flex e-con e-child\" data-id=\"3bd0890\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1981514 elementor-widget elementor-widget-text-editor\" data-id=\"1981514\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>All those whose conversations involve particularly sensitive data, such as public authorities, critical infrastructure, law firms, medical practices and universities<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da3c1dd elementor-widget elementor-widget-text-editor\" data-id=\"da3c1dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Both variants run in a dedicated server environment that only you use. Your conversation data is not stored together with that of other customers on a shared system.<\/p><p>You can start with the standard variant and later switch to in-house operation without having to rebuild the assistant.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-495f720 elementor-mobile-align-center elementor-align-center elementor-widget elementor-widget-button\" data-id=\"495f720\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/on.de\/en\/booking-page\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">We will clarify which variant suits you in 20 minutes. Book an appointment.<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-48599cb e-con-full elementor-hidden-mobile e-flex e-con e-parent\" data-id=\"48599cb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-93d1934 e-con-full e-flex e-con e-child\" data-id=\"93d1934\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f372298 e-con-full e-flex e-con e-child\" data-id=\"f372298\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-04e8d37 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"04e8d37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Adapts to your ticket system and your rules<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53b2113 elementor-widget elementor-widget-text-editor\" data-id=\"53b2113\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You keep your existing ticket system. The AI Help Desk is connected directly and creates tickets where your team already works.<\/p><p>The assistant adopts your ticket structure, mandatory fields, categories and priority levels and applies them consistently to every call.<\/p><p><strong> Your rules for category and priority<\/strong><\/p><p>Before go-live, we jointly define when a request is urgent and where it belongs. Your rules become the decision logic of the assistant.<\/p><ul><li><strong>How many people are affected?<\/strong> A central system that nobody can reach weighs more heavily than a single workstation.<\/li><li><strong>Is there a workaround?<\/strong> A broken printer with a second device in the next room is something different from the only printer in the building.<\/li><li><strong>Is a deadline running?<\/strong> A lecture hall that is needed for a lecture in two hours is more urgent than the same room during the holidays.<\/li><\/ul><p>\u00a0<\/p><p>In your set of rules, this can look like this:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19424dc e-con-full e-flex e-con e-child\" data-id=\"19424dc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-62ecbd5 e-con-full e-flex e-con e-child\" data-id=\"62ecbd5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27bab4e elementor-widget elementor-widget-text-editor\" data-id=\"27bab4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Request<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d94a64 e-con-full e-flex e-con e-child\" data-id=\"1d94a64\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cc7b9a elementor-widget elementor-widget-text-editor\" data-id=\"1cc7b9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Priority<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f6e1f82 e-con-full e-flex e-con e-child\" data-id=\"f6e1f82\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b21bf3 elementor-widget elementor-widget-text-editor\" data-id=\"4b21bf3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Category<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6719cce e-con-full e-flex e-con e-child\" data-id=\"6719cce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-795c442 e-con-full e-flex e-con e-child\" data-id=\"795c442\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a51fecc elementor-widget elementor-widget-text-editor\" data-id=\"a51fecc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Central system for several departments not reachable<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-17897bd e-con-full e-flex e-con e-child\" data-id=\"17897bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfc295a elementor-widget elementor-widget-text-editor\" data-id=\"cfc295a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Highest<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aa2cb97 e-con-full e-flex e-con e-child\" data-id=\"aa2cb97\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fba087 elementor-widget elementor-widget-text-editor\" data-id=\"6fba087\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>IT operations<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a84426 e-con-full e-flex e-con e-child\" data-id=\"0a84426\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5b05e68 e-con-full e-flex e-con e-child\" data-id=\"5b05e68\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b5c0a4 elementor-widget elementor-widget-text-editor\" data-id=\"7b5c0a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Equipment in a room defective, use scheduled in the next few hours<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e5efb0e e-con-full e-flex e-con e-child\" data-id=\"e5efb0e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46d0fbf elementor-widget elementor-widget-text-editor\" data-id=\"46d0fbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>High<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d6394eb e-con-full e-flex e-con e-child\" data-id=\"d6394eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-879019e elementor-widget elementor-widget-text-editor\" data-id=\"879019e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Building services<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-46f576c e-con-full e-flex e-con e-child\" data-id=\"46f576c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-bc464a3 e-con-full e-flex e-con e-child\" data-id=\"bc464a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd15c60 elementor-widget elementor-widget-text-editor\" data-id=\"fd15c60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>New software to be installed, no time pressure<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16bf1ec e-con-full e-flex e-con e-child\" data-id=\"16bf1ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-078b1a5 elementor-widget elementor-widget-text-editor\" data-id=\"078b1a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Low<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-58b591e e-con-full e-flex e-con e-child\" data-id=\"58b591e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d304cf0 elementor-widget elementor-widget-text-editor\" data-id=\"d304cf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>IT operations<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6033eda elementor-widget elementor-widget-text-editor\" data-id=\"6033eda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Category and priority also determine the responsible processing group. Changes to the rules apply immediately to the following calls.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4d83d2 elementor-mobile-align-center elementor-align-center elementor-widget elementor-widget-button\" data-id=\"b4d83d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/on.de\/en\/booking-page\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Not sure whether your ticket system is supported? Tell us your system, and we will check the connection.<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d37a391 e-flex e-con-boxed e-con e-parent\" data-id=\"d37a391\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a762c9 elementor-widget elementor-widget-heading\" data-id=\"8a762c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">From initial set-up to fully managed service\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce75b26 elementor-widget elementor-widget-text-editor\" data-id=\"ce75b26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We build the assistant according to your requirements, connect it to your ticket system and hand it over ready to use. Your team does not have to learn a new tool, because the tickets appear in the familiar system.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8692564 elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8692564\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Project: set-up<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bdbf7c2 e-grid features-grid e-con-boxed e-con e-child\" data-id=\"bdbf7c2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5e61e3 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"a5e61e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-grow\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" height=\"800px\" width=\"800px\" id=\"Layer_1\" viewBox=\"0 0 496.158 496.158\" xml:space=\"preserve\" fill=\"#000000\"><g id=\"SVGRepo_bgCarrier\" stroke-width=\"0\"><\/g><g id=\"SVGRepo_tracerCarrier\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/g><g id=\"SVGRepo_iconCarrier\"> <path style=\"fill:#ccd90d;\" d=\"M248.082,0.003C111.07,0.003,0,111.061,0,248.085c0,137,111.07,248.07,248.082,248.07 c137.006,0,248.076-111.07,248.076-248.07C496.158,111.061,385.088,0.003,248.082,0.003z\"><\/path> <path style=\"fill:#FFFFFF;\" d=\"M278.767,145.419c-3.126-4.003-7.276-6.006-12.451-6.006c-4.591,0-7.716,0.879-9.375,2.637 c-1.662,1.758-5.226,6.445-10.693,14.063c-5.47,7.617-11.744,14.502-18.823,20.654c-7.082,6.152-16.53,12.012-28.345,17.578 c-7.91,3.712-13.429,6.738-16.553,9.082c-3.126,2.344-4.688,6.006-4.688,10.986c0,4.298,1.586,8.082,4.761,11.353 c3.172,3.273,6.812,4.907,10.913,4.907c8.592,0,25.292-9.521,50.098-28.564V335.41c0,7.814,1.806,13.722,5.42,17.725 c3.612,4.003,8.397,6.006,14.355,6.006c13.378,0,20.068-9.814,20.068-29.443V161.972 C283.455,154.941,281.892,149.425,278.767,145.419z\"><\/path> <\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tWorkshop\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWe look at your most frequent reasons for calling and your ticket structure: which fields are mandatory and which rules apply to category and priority. We also clarify which operating variant suits your data.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1281c0 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"a1281c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-grow\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" height=\"800px\" width=\"800px\" id=\"Layer_1\" viewBox=\"0 0 496.158 496.158\" xml:space=\"preserve\" fill=\"#000000\"><g id=\"SVGRepo_bgCarrier\" stroke-width=\"0\"><\/g><g id=\"SVGRepo_tracerCarrier\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/g><g id=\"SVGRepo_iconCarrier\"> <path style=\"fill:#ccd90d;\" d=\"M248.082,0.003C111.07,0.003,0,111.061,0,248.085c0,137,111.07,248.07,248.082,248.07 c137.006,0,248.076-111.07,248.076-248.07C496.158,111.061,385.088,0.003,248.082,0.003z\"><\/path> <path style=\"fill:#FFFFFF;\" d=\"M319.783,325.595c-4.005-3.124-9.814-4.688-17.432-4.688h-76.465c2.44-3.71,4.834-6.885,7.178-9.521 c5.468-6.64,15.55-15.967,30.249-27.979c14.696-12.012,25.17-20.824,31.421-26.44c6.249-5.614,12.378-13.378,18.384-23.291 c6.006-9.911,9.009-20.922,9.009-33.032c0-7.713-1.442-15.161-4.321-22.339c-2.882-7.178-6.91-13.5-12.085-18.97 c-5.177-5.468-11.183-9.764-18.018-12.891c-10.547-4.688-23.291-7.031-38.232-7.031c-12.403,0-23.218,1.831-32.446,5.493 s-16.846,8.473-22.852,14.429c-6.006,5.958-10.524,12.598-13.55,19.922c-3.028,7.324-4.541,14.355-4.541,21.094 c0,5.566,1.611,9.961,4.834,13.184s7.274,4.834,12.158,4.834c5.566,0,9.789-1.758,12.671-5.273 c2.879-3.516,5.468-8.544,7.764-15.088c2.293-6.542,3.93-10.547,4.907-12.012c7.324-11.229,17.381-16.846,30.176-16.846 c6.054,0,11.646,1.369,16.772,4.102c5.127,2.735,9.178,6.569,12.158,11.499c2.978,4.933,4.468,10.524,4.468,16.772 c0,5.763-1.392,11.646-4.175,17.651s-6.837,11.865-12.158,17.578c-5.324,5.713-11.989,11.403-19.995,17.065 c-4.493,3.028-11.964,9.352-22.412,18.97c-10.451,9.62-22.169,21.167-35.156,34.644c-3.126,3.321-6.006,7.887-8.643,13.696 c-2.637,5.812-3.955,10.474-3.955,13.989c0,5.47,2.051,10.231,6.152,14.282c4.102,4.054,9.814,6.079,17.139,6.079H306.6 c6.445,0,11.254-1.659,14.429-4.98c3.172-3.319,4.761-7.372,4.761-12.158C325.789,332.97,323.786,328.722,319.783,325.595z\"><\/path> <\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tRules and knowledge base\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWe transfer your categorisation rules into the assistant\u2019s logic and prepare the documents from which it is to answer simple requests directly.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e7e9f9 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"5e7e9f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-grow\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" height=\"800px\" width=\"800px\" id=\"Layer_1\" viewBox=\"0 0 496.158 496.158\" xml:space=\"preserve\" fill=\"#000000\"><g id=\"SVGRepo_bgCarrier\" stroke-width=\"0\"><\/g><g id=\"SVGRepo_tracerCarrier\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/g><g id=\"SVGRepo_iconCarrier\"> <path style=\"fill:#ccd90d;\" d=\"M248.082,0.003C111.07,0.003,0,111.061,0,248.085c0,137,111.07,248.07,248.082,248.07 c137.006,0,248.076-111.07,248.076-248.07C496.158,111.061,385.088,0.003,248.082,0.003z\"><\/path> <path style=\"fill:#FFFFFF;\" d=\"M319.637,269.711c-2.637-6.395-6.569-12.231-11.792-17.505c-5.226-5.273-11.646-9.961-19.263-14.063 c7.91-6.64,13.989-13.451,18.237-20.435c4.248-6.981,6.372-15.355,6.372-25.122c0-7.42-1.465-14.355-4.395-20.801 s-7.276-12.108-13.037-16.992c-5.763-4.882-12.55-8.617-20.361-11.206c-7.814-2.586-16.457-3.882-25.928-3.882 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c-10.547,0-18.727-3.296-24.536-9.888c-5.812-6.592-11.256-16.674-16.333-30.249c-0.783-2.245-2.442-4.175-4.98-5.786 c-2.541-1.611-5.177-2.417-7.91-2.417c-5.47,0-10.034,1.735-13.696,5.2c-3.662,3.468-5.493,8.034-5.493,13.696 c0,4.395,1.538,9.961,4.614,16.699s7.617,13.257,13.623,19.556s13.646,11.549,22.925,15.747c9.276,4.198,19.775,6.299,31.494,6.299 c11.522,0,22.046-1.831,31.567-5.493s17.748-8.739,24.683-15.234c6.933-6.493,12.181-13.891,15.747-22.192 c3.563-8.299,5.347-16.894,5.347-25.781C323.592,283.018,322.273,276.109,319.637,269.711z\"><\/path> <\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tIntegration\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWe connect the assistant to your ticket system and set up the telephony.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52ae62e elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"52ae62e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-grow\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" height=\"800px\" width=\"800px\" id=\"Layer_1\" viewBox=\"0 0 496.158 496.158\" xml:space=\"preserve\" fill=\"#000000\"><g id=\"SVGRepo_bgCarrier\" stroke-width=\"0\"><\/g><g id=\"SVGRepo_tracerCarrier\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/g><g id=\"SVGRepo_iconCarrier\"> <path style=\"fill:#ccd90d;\" d=\"M248.082,0.003C111.07,0.003,0,111.061,0,248.085c0,137,111.07,248.07,248.082,248.07 c137.006,0,248.076-111.07,248.076-248.07C496.158,111.061,385.088,0.003,248.082,0.003z\"><\/path> <path style=\"fill:#FFFFFF;\" d=\"M324.983,279.892c-4.541-2.051-10.572-3.076-18.091-3.076h-6.299V163.437 c0-16.992-7.423-25.488-22.266-25.488c-4.591,0-8.521,1.538-11.792,4.614c-3.273,3.076-7.448,8.034-12.524,14.868l-77.637,103.857 c-2.149,2.833-3.955,5.226-5.42,7.178c-1.465,1.955-2.882,3.98-4.248,6.079c-1.369,2.101-2.394,4.102-3.076,6.006 c-0.685,1.904-1.025,3.786-1.025,5.64c0,7.228,2.318,12.941,6.958,17.139c4.637,4.2,11.595,6.299,20.874,6.299h73.535v27.246 c0,7.324,1.685,12.868,5.054,16.626s7.787,5.64,13.257,5.64c5.566,0,10.009-1.831,13.33-5.493c3.319-3.662,4.98-9.251,4.98-16.772 V309.63h8.936c7.42,0,12.987-1.293,16.699-3.882c3.71-2.586,5.566-6.713,5.566-12.378 C331.795,286.436,329.524,281.943,324.983,279.892z M263.973,276.816h-62.988l62.988-85.107V276.816z\"><\/path> <\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tTest operation\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWe call the assistant with real reasons for calling, check the resulting tickets field by field and fine-tune before a single real call goes through.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dab019 elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5dab019\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Fully managed service (ongoing)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9cf0c61 e-grid features-grid e-con-full e-con e-child\" data-id=\"9cf0c61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05a4160 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"05a4160\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-grow\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-rev\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M289.67 274.89a65.57 65.57 0 1 1-65.56-65.56 65.64 65.64 0 0 1 65.56 65.56zm139.55-5.05h-.13a204.69 204.69 0 0 0-74.32-153l-45.38 26.2a157.07 157.07 0 0 1 71.81 131.84C381.2 361.5 310.73 432 224.11 432S67 361.5 67 274.88c0-81.88 63-149.27 143-156.43v39.12l108.77-62.79L210 32v38.32c-106.7 7.25-191 96-191 204.57 0 111.59 89.12 202.29 200.06 205v.11h210.16V269.84z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tPerformance review, twice a year.\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWe look at which calls actually come in, where the categorisation did not fit and what knowledge is missing, and adjust the rules accordingly.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c6e94bd e-flex e-con-boxed e-con e-parent\" data-id=\"c6e94bd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7eb8307 e-con-full e-flex e-con e-child\" data-id=\"7eb8307\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ccd929f elementor-widget elementor-widget-text-editor\" data-id=\"ccd929f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"color: #ffffff;\">You see why people call you<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-858469e elementor-widget elementor-widget-text-editor\" data-id=\"858469e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Every call produces data on the side about what is currently not working or cannot be found in your organisation. You receive it fully analysed.<\/p><p><strong>Planned are:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22694ca elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"22694ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCall volume by day, week and month, including times outside your service hours\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ef8539 elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"0ef8539\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tShare of calls that were resolved in the conversation without a ticket being created\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c704da elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"8c704da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDistribution of tickets by category and priority\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-082484e elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"082484e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMost frequent reasons for calling as a ranking\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84b08bf elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"84b08bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCall duration and time until the finished ticket\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cea5256 elementor-widget elementor-widget-text-editor\" data-id=\"cea5256\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This shows you where documentation is missing and where a recurring problem lies behind many individual calls.<\/p><p>It is also the basis for the performance review as part of the fully managed service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-13545bd e-flex e-con-boxed e-con e-parent\" data-id=\"13545bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c0fd75 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"2c0fd75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why handz.on<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-046d41a elementor-widget elementor-widget-text-editor\" data-id=\"046d41a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW36946337 BCX4\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW36946337 BCX4\">Structured. Transparent. Actionable.<\/span><\/span><span class=\"EOP SCXW36946337 BCX4\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-34e98a2 e-con-full e-flex e-con e-child\" data-id=\"34e98a2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f820a0c e-con-full e-flex e-con e-child\" data-id=\"f820a0c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-bd81835 e-con-full e-flex e-con e-child\" data-id=\"bd81835\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63e1010 elementor-flip-box--direction-right elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"63e1010\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper elementor-view-default\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"38\" height=\"38\" viewBox=\"0 0 38 38\" fill=\"none\"><rect width=\"38\" height=\"38\" transform=\"matrix(1.19249e-08 -1 -1 -1.19249e-08 38 38)\" fill=\"url(#pattern0_5254_472)\"><\/rect><defs><pattern id=\"pattern0_5254_472\" patternContentUnits=\"objectBoundingBox\" width=\"1\" height=\"1\"><use xlink:href=\"#image0_5254_472\" transform=\"scale(0.01)\"><\/use><\/pattern><image id=\"image0_5254_472\" width=\"100\" height=\"100\" 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class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tConsulting, set-up and operation from a single source.\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tYou do not have to coordinate between software provider, agency and IT service provider.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f3ebfe elementor-flip-box--direction-right elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"6f3ebfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper elementor-view-default\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"38\" height=\"38\" viewBox=\"0 0 38 38\" fill=\"none\"><rect width=\"38\" height=\"38\" transform=\"matrix(1.19249e-08 -1 -1 -1.19249e-08 38 38)\" fill=\"url(#pattern0_5254_472)\"><\/rect><defs><pattern id=\"pattern0_5254_472\" patternContentUnits=\"objectBoundingBox\" width=\"1\" height=\"1\"><use xlink:href=\"#image0_5254_472\" transform=\"scale(0.01)\"><\/use><\/pattern><image id=\"image0_5254_472\" width=\"100\" height=\"100\" xlink:href=\"data:image\/png;base64,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\"><\/image><\/defs><\/svg>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tISO 27001 certified.\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tThe certificate is publicly available, so you can verify how we handle data.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bf4cb1 elementor-flip-box--direction-right elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"8bf4cb1\" data-element_type=\"widget\" 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xlink:href=\"data:image\/png;base64,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\"><\/image><\/defs><\/svg>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tA dedicated contact person who knows your project.\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tYou do not have to explain your case anew with every call.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7126346 e-flex e-con-boxed e-con e-parent\" data-id=\"7126346\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d3bcbe6 elementor-widget elementor-widget-html\" data-id=\"d3bcbe6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\nhtml,body{margin:0;background:#000;height:auto;overflow:visible}\r\n.hzo-cmp{--lime:#CDD900;--ink900:#0D0D0D;--ink850:#121212;--ink800:#1A1A1A;--ink300:#9B9B9B;--b:rgba(255,255,255,.08);background:#110d0d;color:#fff;font-family:Inter,Helvetica,Arial,sans-serif;padding:88px 24px;-webkit-font-smoothing:antialiased}\r\n.hzo-cmp *{box-sizing:border-box}\r\n.hzo-cmp__in{max-width:1320px;margin:0 auto}\r\n.hzo-cmp h2{font-weight:900;font-size:clamp(28px,3.4vw,44px);line-height:1.12;letter-spacing:-.02em;margin:0 0 56px;max-width:24ch}\r\n.hzo-cmp h2 span{color:var(--lime)}\r\n.hzo-cmp__tbl{width:100%;border-collapse:separate;border-spacing:0;font-size:21px;line-height:1.55;color:#fff;text-align:left}\r\n.hzo-cmp__tbl th,.hzo-cmp__tbl td{padding:22px 24px;vertical-align:top;text-wrap:pretty;border-bottom:1px solid var(--b)}\r\n.hzo-cmp__tbl thead th{font-size:15px;font-weight:700;letter-spacing:.01em;color:var(--ink300);padding-bottom:16px;border-bottom:1px solid rgba(255,255,255,.16)}\r\n.hzo-cmp__tbl thead th.is-hl{color:var(--lime)}\r\n.hzo-cmp__tbl tbody th{font-weight:700;width:22%;color:#fff}\r\n.hzo-cmp__tbl td{font-weight:400;width:26%}\r\n.hzo-cmp__tbl .is-hl{background:var(--ink850);border-left:1px solid rgba(205,217,0,.35);border-right:1px solid rgba(205,217,0,.35);font-weight:600}\r\n.hzo-cmp__tbl thead .is-hl{border-top:1px solid rgba(205,217,0,.35);border-radius:10px 10px 0 0;background:var(--ink850);padding-top:16px}\r\n.hzo-cmp__tbl tbody tr:last-child .is-hl{border-bottom:1px solid rgba(205,217,0,.35);border-radius:0 0 10px 10px}\r\n.hzo-cmp__tbl tbody tr:last-child th,.hzo-cmp__tbl tbody tr:last-child td{padding-bottom:28px}\r\n.hzo-cmp__tbl tbody tr:last-child th,.hzo-cmp__tbl tbody tr:last-child td{border-bottom-color:transparent}\r\n.hzo-cmp__tbl tbody tr:last-child .is-hl{border-bottom-color:rgba(205,217,0,.35)}\r\n.hzo-cmp__cta{display:flex;flex-wrap:wrap;align-items:center;gap:20px 28px;margin-top:48px;font-size:21px;line-height:1.55;color:#fff}\r\n.hzo-cmp__btn{display:inline-flex;align-items:center;gap:10px;background:var(--lime);color:#0D0D0D;font-size:16px;font-weight:700;letter-spacing:.01em;text-decoration:none;padding:16px 26px;border-radius:8px;transition:background .18s ease}\r\n.hzo-cmp__btn:hover{background:#DCE73D}\r\n.hzo-cmp a:not(.hzo-cmp__btn){color:var(--lime)}\r\n.hzo-cmp a:not(.hzo-cmp__btn):hover{color:#DCE73D}\r\n.hzo-cmp__cards{display:none}\r\n@media(max-width:1024px){\r\n.hzo-cmp{padding:64px 20px}\r\n.hzo-cmp__tbl{display:none}\r\n.hzo-cmp__cards{display:grid;gap:14px}\r\n.hzo-cmp__row{border:1px solid var(--b);border-radius:10px;background:var(--ink900);padding:22px}\r\n.hzo-cmp__rowh{font-size:21px;font-weight:700;line-height:1.35;margin:0 0 18px}\r\n.hzo-cmp__o{display:flex;flex-direction:column;gap:5px;padding:14px 0;border-top:1px solid var(--b)}\r\n.hzo-cmp__o b{font-size:15px;font-weight:700;letter-spacing:.01em;color:var(--ink300)}\r\n.hzo-cmp__o span{font-size:21px;line-height:1.5;color:#fff}\r\n.hzo-cmp__o--hl b{color:var(--lime)}\r\n.hzo-cmp__o--hl span{font-weight:600}\r\n}\r\n<\/style><\/head>\r\n<body>\r\n<section class=\"hzo-cmp\">\r\n<div class=\"hzo-cmp__in\">\r\n<h2>What changes for you compared with <span>today\u2019s call handling<\/span><\/h2>\r\n<table class=\"hzo-cmp__tbl\">\r\n<thead><tr><th><\/th><th>Calls entered manually into the ticket system<\/th><th>Classic voice menu<\/th><th class=\"is-hl\">AI Help Desk<\/th><\/tr><\/thead>\r\n<tbody>\r\n<tr><th>Outside service hours<\/th><td>Answering machine, retyped in the morning<\/td><td>Announcement, often without result<\/td><td class=\"is-hl\">Call is answered, ticket is in the system in the morning<\/td><\/tr>\r\n<tr><th>Completeness of information<\/th><td>Depends on who takes the call<\/td><td>Only what the menu asks for<\/td><td class=\"is-hl\">The assistant keeps asking until the ticket is complete<\/td><\/tr>\r\n<tr><th>Categorisation<\/th><td>Manual, inconsistent<\/td><td>Only by menu item<\/td><td class=\"is-hl\">According to your rules, identical for every call<\/td><\/tr>\r\n<tr><th>Priority<\/th><td>According to the assessment of the person on the phone<\/td><td>Not available<\/td><td class=\"is-hl\">According to your rules, in the levels of your system<\/td><\/tr>\r\n<tr><th>Simple questions<\/th><td>A person explains<\/td><td>Not possible<\/td><td class=\"is-hl\">Answered in the conversation, without a ticket<\/td><\/tr>\r\n<tr><th>Effort per call for the team<\/th><td>The entire call plus follow-up<\/td><td>Follow-up remains<\/td><td class=\"is-hl\">Only processing the ticket<\/td><\/tr>\r\n<tr><th>Data processing<\/th><td>In-house<\/td><td>Depending on provider<\/td><td class=\"is-hl\">In Germany or in-house at your site, without third-party providers<\/td><\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<div class=\"hzo-cmp__cards\">\r\n<div class=\"hzo-cmp__row\"><p class=\"hzo-cmp__rowh\">Outside service hours<\/p><div class=\"hzo-cmp__o\"><b>Calls entered manually into the ticket system<\/b><span>Answering machine, retyped in the morning<\/span><\/div><div class=\"hzo-cmp__o\"><b>Classic voice menu<\/b><span>Announcement, often without result<\/span><\/div><div class=\"hzo-cmp__o hzo-cmp__o--hl\"><b>AI Help Desk<\/b><span>Call is answered, ticket is in the system in the morning<\/span><\/div><\/div>\r\n<div class=\"hzo-cmp__row\"><p class=\"hzo-cmp__rowh\">Completeness of information<\/p><div class=\"hzo-cmp__o\"><b>Calls entered manually into the ticket system<\/b><span>Depends on who takes the call<\/span><\/div><div class=\"hzo-cmp__o\"><b>Classic voice menu<\/b><span>Only what the menu asks for<\/span><\/div><div class=\"hzo-cmp__o hzo-cmp__o--hl\"><b>AI Help Desk<\/b><span>The assistant keeps asking until the ticket is complete<\/span><\/div><\/div>\r\n<div class=\"hzo-cmp__row\"><p class=\"hzo-cmp__rowh\">Categorisation<\/p><div class=\"hzo-cmp__o\"><b>Calls entered manually into the ticket system<\/b><span>Manual, inconsistent<\/span><\/div><div class=\"hzo-cmp__o\"><b>Classic voice menu<\/b><span>Only by menu item<\/span><\/div><div class=\"hzo-cmp__o hzo-cmp__o--hl\"><b>AI Help Desk<\/b><span>According to your rules, identical for every call<\/span><\/div><\/div>\r\n<div class=\"hzo-cmp__row\"><p class=\"hzo-cmp__rowh\">Priority<\/p><div class=\"hzo-cmp__o\"><b>Calls entered manually into the ticket system<\/b><span>According to the assessment of the person on the phone<\/span><\/div><div class=\"hzo-cmp__o\"><b>Classic voice menu<\/b><span>Not available<\/span><\/div><div class=\"hzo-cmp__o hzo-cmp__o--hl\"><b>AI Help Desk<\/b><span>According to your rules, in the levels of your system<\/span><\/div><\/div>\r\n<div class=\"hzo-cmp__row\"><p class=\"hzo-cmp__rowh\">Simple questions<\/p><div class=\"hzo-cmp__o\"><b>Calls entered manually into the ticket system<\/b><span>A person explains<\/span><\/div><div class=\"hzo-cmp__o\"><b>Classic voice menu<\/b><span>Not possible<\/span><\/div><div class=\"hzo-cmp__o hzo-cmp__o--hl\"><b>AI Help Desk<\/b><span>Answered in the conversation, without a ticket<\/span><\/div><\/div>\r\n<div class=\"hzo-cmp__row\"><p class=\"hzo-cmp__rowh\">Effort per call for the team<\/p><div class=\"hzo-cmp__o\"><b>Calls entered manually into the ticket system<\/b><span>The entire call plus follow-up<\/span><\/div><div class=\"hzo-cmp__o\"><b>Classic voice menu<\/b><span>Follow-up remains<\/span><\/div><div class=\"hzo-cmp__o hzo-cmp__o--hl\"><b>AI Help Desk<\/b><span>Only processing the ticket<\/span><\/div><\/div>\r\n<div class=\"hzo-cmp__row\"><p class=\"hzo-cmp__rowh\">Data processing<\/p><div class=\"hzo-cmp__o\"><b>Calls entered manually into the ticket system<\/b><span>In-house<\/span><\/div><div class=\"hzo-cmp__o\"><b>Classic voice menu<\/b><span>Depending on provider<\/span><\/div><div class=\"hzo-cmp__o hzo-cmp__o--hl\"><b>AI Help Desk<\/b><span>In Germany or in-house at your site, without third-party providers<\/span><\/div><\/div>\r\n<\/div>\r\n<\/div>\r\n<\/section>\r\n<\/body>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62bc211 elementor-mobile-align-center elementor-align-center elementor-widget elementor-widget-button\" data-id=\"62bc211\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/on.de\/en\/booking-page\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Not sure whether this is worthwhile for your call volume? Book an appointment.<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19d6545 e-flex e-con-boxed e-con e-parent\" data-id=\"19d6545\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e22ad7c elementor-widget elementor-widget-heading\" data-id=\"e22ad7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ \u2013 Frequently asked questions about the AI Help Desk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f965d18 e-con-full e-flex e-con e-child\" data-id=\"f965d18\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f10be5f e-con-full e-flex e-con e-child\" data-id=\"f10be5f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c15db96 elementor-widget__width-initial elementor-widget elementor-widget-toggle\" data-id=\"c15db96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2021\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2021\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\"><strong>Does this work with our ticket system, or do we have to switch?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2021\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2021\"><p>The connection runs via the interface of your system, so a switch is not necessary. Tell us your system and we will check the connection in advance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2022\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2022\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\"><strong>Can the assistant transfer a call to a person?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2022\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2022\"><p>No. It answers the request or creates a ticket.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2023\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2023\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\"><strong>Do callers notice that they are talking to an AI?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2023\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2023\"><p>Yes. The assistant says so at the beginning of the conversation, even when it speaks with a voice from your organisation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2024\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2024\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\"><strong>Can we use the voice of an employee?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2024\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2024\"><p>Yes, on request we replicate the voice of a person from your team. For this we need the consent of this person.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2025\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2025\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\"><strong>Can this also run in our own house?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2025\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2025\"><p data-start=\"2035\" data-end=\"2058\">Yes. On request, we operate the AI Help Desk entirely in your own infrastructure. By default it runs on a regional server in Germany, without any third-party provider seeing the content.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2026\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2026\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\"><strong>How long does the introduction take?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2026\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2026\"><p data-start=\"235\" data-end=\"689\">That depends on how clear your ticket structure and your categorisation rules already are. We define the timetable together in the workshop.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2027\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2027\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\"><strong>What happens if the assistant categorises something incorrectly?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2027\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2027\"><p data-start=\"3005\" data-end=\"3095\">Your team can correct the ticket in the system, just like any other. We look at such cases in the performance review and adjust the rules.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2028\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2028\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\"><strong>Can we maintain the rules and the knowledge base ourselves?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2028\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2028\"><p data-start=\"3005\" data-end=\"3095\">Yes. On request, you get access to the table with the categorisation rules and to the knowledge base. Fully managed means for us: you do not have to take care of it. But you may, if you want to.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>[handz_chatbot_prompt] Your chatbot Your AI chatbot &#8211; now also on the phone. Call Tony now AI with conversation skills. Why classic chatbots fail They talk. But they don&#8217;t solve any problems. Most chatbots answer every question, regardless of whether it is meaningful, specific or goal-oriented. The result: long conversations, few insights, no measurable benefit. Uncontrolled [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19017","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AI chatbot for companies<\/title>\n<meta name=\"description\" content=\"Find out how the AI chatbot offers controlled knowledge and efficient conversations for companies. 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