{"id":14709,"date":"2024-11-12T12:52:10","date_gmt":"2024-11-12T10:52:10","guid":{"rendered":"https:\/\/on.de\/it-service-management\/"},"modified":"2025-04-10T09:00:09","modified_gmt":"2025-04-10T09:00:09","slug":"it-service-management","status":"publish","type":"page","link":"https:\/\/on.de\/en\/it-service-management\/","title":{"rendered":"IT Service Management"},"content":{"rendered":"
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Exceptional IT Service Management. Without Compromise.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Transform your IT landscape<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tReceive individual ITSM advice<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Exceptional IT Service Management. Without Compromise.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Transform your IT landscape<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRequest Your ITSM Consultation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Flexible<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Our ITSM solutions adapt effortlessly to your individual needs and the dynamic market conditions so that your IT services are perfectly aligned with your business objectives.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Reliable<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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ITSM ensures reliable IT services that are stable, consistent and optimally tailored to the needs of your company.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Efficient<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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ITSM optimizes your IT processes for maximum performance and resource utilization in order to increase efficiency and reduce costs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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What is ITSM and how can you use it for your company?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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IT Service Management (ITSM) – is a comprehensive approach to planning, delivering, operating and supporting IT services within an organization. This approach uses best practices, processes and tools to ensure that IT services meet your customers‘ expectations while adding value to your organization. <\/p>

ITSM aims to improve the efficiency, quality and agility of your IT services, which ultimately contributes to your competitiveness and the long-term success of your company. Especially in companies where IT plays a central role, ITSM is essential to support business operations smoothly. <\/p>

Whether you’re a small, medium-sized, or large company \u2014 ITSM is used across all industries and company sizes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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IT Service Management (ITSM) – is a comprehensive approach to planning, delivering, operating and supporting IT services within an organization. This approach uses best practices, processes and tools to ensure that IT services meet your customers‘ expectations while adding value to your organization. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The core objectives of ITSM include: <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tService design and delivery: \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tThe design and planning of your IT services, ensuring that all services meet your business requirements and can be delivered efficiently. ITSM ensures that all your IT services meet the highest quality standards. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tITSM supports the smooth, daily operation of your IT services. This ensures that all services are available at all times and that your agreed service level agreements (SLAs) are adhered to. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tIncident management: \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tDisruptions and problems must be resolved quickly and effectively in order to minimize the impact on your business operations. ITSM minimizes downtime and quickly restores normal operations. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tChange management: \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tEvery change to IT services and the IT infrastructure is carefully managed to avoid any negative impact on operations. ITSM ensures a structured and secure change process that supports business continuity and minimizes risk. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tProblem management: \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tRecurring disruptions must be avoided by identifying and eliminating their root causes.
The focus is on long-term solutions that increase the stability and reliability of the IT infrastructure. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tService Level Management:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t ITSM monitors compliance with the service level agreements and ensures that your IT services achieve the defined performance indicators.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tContinual Service Improvement: \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tThe continuous improvement of IT services and processes is based on measured performance data and feedback from stakeholders. This allows you to constantly optimize your services. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Why is ITSM important?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Effective ITSM ensures that IT services support business requirements and offer clear added value:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\tComplexity and scalability\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\t\t\tAs companies grow in size, it becomes more difficult to maintain an overview of the IT infrastructure. An ITSM helps you to ensure scalability and adapt your IT systems and processes to increasing demand and changing requirements. \t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\tIncrease in efficiency
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\n\t\t\t\t\t\t\tITSM improves the efficiency of your IT services through process standardization and automation, leading to better resource utilization and cost reduction.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\tCompliance\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\t\t\tITSM ensures compliance with regulatory requirements through clear processes and controls.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\tCost control\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\t\t\tITSM creates transparency in your IT expenditure and thus optimizes your budget management.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\tIntegration of systems\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\t\t\tITSM facilitates the integration of different systems for a smooth flow of information.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\tCustomer
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\n\t\t\t\t\t\t\tITSM ensures compliance with regulatory requirements through clear processes and controls.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\tTroubleshooting and support \t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\t\t\tITSM speeds up troubleshooting and improves support, resulting in less downtime and higher customer satisfaction.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\tRisk reduction\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\t\t\tITSM minimizes IT failure risks through a structured approach to change and incident management.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\tSecurity\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\t\t\tITSM supports the implementation of security guidelines and protects sensitive data.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our certificates:\n\n
Proven expertise for your projects<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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USU Valuemation Partner Training<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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USU Certified IT Service
Management Consultant<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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USU Administrator<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Service Now Implementation Specialist<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Service Now Scripting<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Service Now System Administration<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Orchestra Basic
and Valuemation<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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ISO 20000<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Pentaho Report Designer PRD 1000L<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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ITIL V4 Foundation Certificate in IT Service Management<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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ITIL V4 Managing Professional<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Service Now Foundation<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Exclusive white paper on ITSM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDownload<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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An ITSM tool should provide comprehensive support for the specific business processes. Important criteria are: <\/span><\/p>

  • Process coverage: The tool should map all relevant IT processes such as incident and change management.<\/span><\/li><\/ul>
    • Automation: It must offer automation options to reduce manual tasks.<\/span><\/li><\/ul>
      • Flexibility: The tool should be adaptable to cover company-specific requirements.<\/span><\/li><\/ul>
        • Reporting & Analytics: Comprehensive reporting and analysis functions are crucial for optimizing IT services.<\/span><\/li><\/ul>
          • Integration: It should be easy to integrate into existing IT systems.<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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            \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tOn-premises or cloud-based ITSM solution - which is better?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t
            • On-premises: More control over the IT infrastructure and data. Particularly suitable for companies with strict compliance requirements. However, implementation and maintenance are more complex. <\/span> Operational and specialist personnel costs must also be taken into account.
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              • Cloud-based: Easier implementation, faster access and less maintenance. Cloud solutions are ideal for companies looking for flexibility and lower operating costs.

                <\/span><\/li><\/ul>

                The choice depends on the individual IT requirements and the available resources.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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                AI and automation improve efficiency and productivity in IT Service Management. They enable: <\/span><\/p>

                • Automated tasks: Routine tasks such as ticket assignment or system maintenance can be automated.<\/span><\/li><\/ul>
                  • Proactive error prevention: AI helps to identify potential problems at an early stage and suggest solutions.<\/span><\/li><\/ul>
                    • Chatbots & Self Service: AI-powered bots can solve common support requests, reducing the burden on first level support.<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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                      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I operate ITSM successfully after implementation?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t

                      After the introduction of an ITSM system, continuous optimization is crucial:<\/span><\/p>

                      • Feedback and adjustments: Processes can be adapted and improved through continuous monitoring and regular feedback from employees.<\/span><\/li><\/ul>
                        • Training courses: Regular training ensures that all employees can use the ITSM system effectively and work efficiently.<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
                          \n\t\t\t\t\t
                          \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy is training important for ITSM?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t

                          Training ensures that employees use the ITSM system effectively and understand all functions. This promotes: <\/span><\/p>

                          • Acceptance: Well-trained employees are more motivated to use the system.<\/span><\/li><\/ul>
                            • Error reduction: Training reduces operating errors and optimizes work processes.<\/span><\/li><\/ul>
                              • Ongoing development: Regular training sessions and workshops help to continuously adapt the system to new requirements.<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
                                \n\t\t\t\t\t
                                \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does ITSM contribute to data security?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t

                                ITSM plays a central role in protecting sensitive data:<\/span><\/p>

                                • Security guidelines: ITSM tools ensure that all employees <\/span><\/span>follow clear security processes.<\/span><\/li><\/ul>
                                  • Logging & monitoring: ITSM systems log activities and help to identify suspicious processes at an early stage.<\/span><\/li><\/ul>
                                    • Training courses: Regular data protection training sensitizes employees to the correct handling of sensitive information and helps to minimize security risks.<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                                      Exceptional IT Service Management. Without Compromise. Transform your IT landscape Receive individual ITSM advice Exceptional IT Service Management. Without Compromise. Transform your IT landscape Request Your ITSM Consultation Flexible Our ITSM solutions adapt effortlessly to your individual needs and the dynamic market conditions so that your IT services are perfectly aligned with your business objectives. […]<\/p>\n","protected":false},"author":6,"featured_media":17443,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14709","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nIT service management: consulting, customization, stability<\/title>\n<meta name=\"description\" content=\"Get customized IT service management consulting. 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