{"id":14734,"date":"2023-01-05T07:36:28","date_gmt":"2023-01-05T07:36:28","guid":{"rendered":"https:\/\/on.de\/news\/the-most-important-criteria-when-choosing-the-perfect-itsm\/"},"modified":"2025-04-09T12:38:29","modified_gmt":"2025-04-09T12:38:29","slug":"the-most-important-criteria-when-choosing-the-perfect-itsm","status":"publish","type":"news","link":"https:\/\/on.de\/en\/news\/the-most-important-criteria-when-choosing-the-perfect-itsm\/","title":{"rendered":"The most important criteria when choosing the perfect ITSM"},"content":{"rendered":"&#13;\n<p>In order to better manage and structure IT processes within the company, the acquisition of comprehensive ITSM software is recommended in the long term. If implemented correctly, this offers a lot of optimization potential, which is very cost and time efficient. When selecting such a tool, however, some important points should be determined in advance in order to ultimately select the most suitable one for the company and not only discover possible hurdles after implementation.  <\/p>&#13;\n&#13;\n<p>In his <a href=\"https:\/\/www.ip-insider.de\/worauf-es-bei-der-anschaffung-eines-itsm-tools-ankommt-a-90219154c5e20c8559974b417c0841b3\/\">guest article for IP-Insider<\/a>, Markus Obser summarizes the most important criteria for selecting an ITSM tool and emphasizes the complexity that this process entails. This decision should therefore by no means be taken lightly, but requires a comprehensive analysis, in which we at handz.on are at your side as consultants. <\/p>&#13;","protected":false},"excerpt":{"rendered":"<p>&#13; In order to better manage and structure IT processes within the company, the acquisition of comprehensive ITSM software is recommended in the long term. If implemented correctly, this offers a lot of optimization potential, which is very cost and time efficient. When selecting such a tool, however, some important points should be determined in [&hellip;]<\/p>\n","protected":false},"featured_media":14199,"template":"","meta":{"footnotes":""},"class_list":["post-14734","news","type-news","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ITSM software: optimization potential and efficient management<\/title>\n<meta name=\"description\" content=\"Find out how you can optimize your IT processes with ITSM software. Let us support you as a consultant.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"\/en\/https:\/\/on.de\/en\/news\/the-most-important-criteria-when-choosing-the-perfect-itsm\/\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITSM software: optimization potential and efficient management\" \/>\n<meta property=\"og:description\" content=\"Find out how you can optimize your IT processes with ITSM software. Let us support you as a consultant.\" \/>\n<meta property=\"og:url\" content=\"\/en\/https:\/\/on.de\/en\/news\/the-most-important-criteria-when-choosing-the-perfect-itsm\/\/\" \/>\n<meta property=\"og:site_name\" content=\"on.de\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-09T12:38:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/on.de\/wp-content\/uploads\/2023\/01\/Blogbeitrag-ITSM.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1080\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/on.de\\\/en\\\/news\\\/the-most-important-criteria-when-choosing-the-perfect-itsm\\\/\",\"url\":\"https:\\\/\\\/on.de\\\/en\\\/news\\\/the-most-important-criteria-when-choosing-the-perfect-itsm\\\/\",\"name\":\"ITSM software: optimization potential and efficient management\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/on.de\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/on.de\\\/en\\\/news\\\/the-most-important-criteria-when-choosing-the-perfect-itsm\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/on.de\\\/en\\\/news\\\/the-most-important-criteria-when-choosing-the-perfect-itsm\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/on.de\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/Blogbeitrag-ITSM.png\",\"datePublished\":\"2023-01-05T07:36:28+00:00\",\"dateModified\":\"2025-04-09T12:38:29+00:00\",\"description\":\"Find out how you can optimize your IT processes with ITSM software. Let us support you as a consultant.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/on.de\\\/en\\\/news\\\/the-most-important-criteria-when-choosing-the-perfect-itsm\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/on.de\\\/en\\\/news\\\/the-most-important-criteria-when-choosing-the-perfect-itsm\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/on.de\\\/en\\\/news\\\/the-most-important-criteria-when-choosing-the-perfect-itsm\\\/#primaryimage\",\"url\":\"https:\\\/\\\/on.de\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/Blogbeitrag-ITSM.png\",\"contentUrl\":\"https:\\\/\\\/on.de\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/Blogbeitrag-ITSM.png\",\"width\":1080,\"height\":600},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/on.de\\\/en\\\/news\\\/the-most-important-criteria-when-choosing-the-perfect-itsm\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/on.de\\\/en\\\/home-4\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"News\",\"item\":\"https:\\\/\\\/on.de\\\/en\\\/news\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"The most important criteria when choosing the perfect ITSM\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/on.de\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/on.de\\\/en\\\/\",\"name\":\"on.de\",\"description\":\"Professionelles IT-Consulting und ma\u00dfgeschneiderte Software-L\u00f6sungen f\u00fcr Ihren Unternehmenserfolg\",\"publisher\":{\"@id\":\"https:\\\/\\\/on.de\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/on.de\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/on.de\\\/en\\\/#organization\",\"name\":\"on.de\",\"url\":\"https:\\\/\\\/on.de\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/on.de\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/on.de\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/handz.on_Logo-RGB_whitelime.svg\",\"contentUrl\":\"https:\\\/\\\/on.de\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/handz.on_Logo-RGB_whitelime.svg\",\"caption\":\"on.de\"},\"image\":{\"@id\":\"https:\\\/\\\/on.de\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"ITSM software: optimization potential and efficient management","description":"Find out how you can optimize your IT processes with ITSM software. Let us support you as a consultant.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"\/en\/https:\/\/on.de\/en\/news\/the-most-important-criteria-when-choosing-the-perfect-itsm\/\/","og_locale":"en_US","og_type":"article","og_title":"ITSM software: optimization potential and efficient management","og_description":"Find out how you can optimize your IT processes with ITSM software. Let us support you as a consultant.","og_url":"\/en\/https:\/\/on.de\/en\/news\/the-most-important-criteria-when-choosing-the-perfect-itsm\/\/","og_site_name":"on.de","article_modified_time":"2025-04-09T12:38:29+00:00","og_image":[{"width":1080,"height":600,"url":"https:\/\/on.de\/wp-content\/uploads\/2023\/01\/Blogbeitrag-ITSM.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/on.de\/en\/news\/the-most-important-criteria-when-choosing-the-perfect-itsm\/","url":"https:\/\/on.de\/en\/news\/the-most-important-criteria-when-choosing-the-perfect-itsm\/","name":"ITSM software: optimization potential and efficient management","isPartOf":{"@id":"https:\/\/on.de\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/on.de\/en\/news\/the-most-important-criteria-when-choosing-the-perfect-itsm\/#primaryimage"},"image":{"@id":"https:\/\/on.de\/en\/news\/the-most-important-criteria-when-choosing-the-perfect-itsm\/#primaryimage"},"thumbnailUrl":"https:\/\/on.de\/wp-content\/uploads\/2023\/01\/Blogbeitrag-ITSM.png","datePublished":"2023-01-05T07:36:28+00:00","dateModified":"2025-04-09T12:38:29+00:00","description":"Find out how you can optimize your IT processes with ITSM software. Let us support you as a consultant.","breadcrumb":{"@id":"https:\/\/on.de\/en\/news\/the-most-important-criteria-when-choosing-the-perfect-itsm\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/on.de\/en\/news\/the-most-important-criteria-when-choosing-the-perfect-itsm\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/on.de\/en\/news\/the-most-important-criteria-when-choosing-the-perfect-itsm\/#primaryimage","url":"https:\/\/on.de\/wp-content\/uploads\/2023\/01\/Blogbeitrag-ITSM.png","contentUrl":"https:\/\/on.de\/wp-content\/uploads\/2023\/01\/Blogbeitrag-ITSM.png","width":1080,"height":600},{"@type":"BreadcrumbList","@id":"https:\/\/on.de\/en\/news\/the-most-important-criteria-when-choosing-the-perfect-itsm\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/on.de\/en\/home-4\/"},{"@type":"ListItem","position":2,"name":"News","item":"https:\/\/on.de\/en\/news\/"},{"@type":"ListItem","position":3,"name":"The most important criteria when choosing the perfect ITSM"}]},{"@type":"WebSite","@id":"https:\/\/on.de\/en\/#website","url":"https:\/\/on.de\/en\/","name":"on.de","description":"Professional IT Consulting and custom software solutions for your success","publisher":{"@id":"https:\/\/on.de\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/on.de\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/on.de\/en\/#organization","name":"on.de","url":"https:\/\/on.de\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/on.de\/en\/#\/schema\/logo\/image\/","url":"https:\/\/on.de\/wp-content\/uploads\/2024\/08\/handz.on_Logo-RGB_whitelime.svg","contentUrl":"https:\/\/on.de\/wp-content\/uploads\/2024\/08\/handz.on_Logo-RGB_whitelime.svg","caption":"on.de"},"image":{"@id":"https:\/\/on.de\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/on.de\/en\/wp-json\/wp\/v2\/news\/14734","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/on.de\/en\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/on.de\/en\/wp-json\/wp\/v2\/types\/news"}],"version-history":[{"count":0,"href":"https:\/\/on.de\/en\/wp-json\/wp\/v2\/news\/14734\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/on.de\/en\/wp-json\/wp\/v2\/media\/14199"}],"wp:attachment":[{"href":"https:\/\/on.de\/en\/wp-json\/wp\/v2\/media?parent=14734"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}