IT Service Management from USU
Increase productivity by 50%
IT Service Management from USU
Increase productivity by 50%
USU offers a central platform for IT Service Management (ITSM) and Enterprise Service Management (ESM).
USU IT Service Management automates and optimizes your IT processes, including incident, problem and change management, to maximize the efficiency and service quality of your IT departments. With USU Enterprise Service Management, you can extend this successful model to your entire company and digitize your other business areas.
USU offers a central platform for IT Service Management (ITSM) and Enterprise Service Management (ESM).
USU IT Service Management automates and optimizes your IT processes, including incident, problem and change management, to maximize the efficiency and service quality of your IT departments. With USU Enterprise Service Management, you can extend this successful model to your entire company and digitize your other business areas.
Flexible
USU ITSM and ESM – customized for your success! Customize processes, workflows and functions flexibly to optimally support your IT and enterprise services.
Universal
USU ITSM and ESM – the ideal solution for IT and enterprise services! Thanks to the flexible architecture, you can control all service processes centrally, optimize workflows and break down silos – for greater efficiency throughout the entire company.
Certified
USU ITSM – certified excellence in service management! ITIL-compliant and awarded by Pink Elephant & SERVIEW, the solution guarantees maximum efficiency. Rely on a proven tool for best practices and sustainable optimization.
With in-depth technical expertise in the areas of scripting, workflows and process management, we customize USU ITSM and ESM to your individual requirements
Our agile and solution-oriented way of working guarantees efficient collaboration and customized results
Thanks to our precise and reliable cost estimation in advance, you retain control of your budget at all times - for an economically and technologically optimized solution
USU ITSM (IT Service Management) and ESM (Enterprise Service Management) is a platform on which all business processes, applications and tasks can be centrally combined and organized.
Yes, USU ITSM/ESM follows the ITIL standards. This is confirmed by certifications from Pink Elephant and SERVIEW.
USU offers an IT solution that can be adapted very flexibly to all requirements and customer wishes.
handz.on: Your IT consulting for concept, analysis, customization and implementation.
The digital consolidation and automation of processes has become essential for many companies, not only in IT service, but for the entire company. USU offers a comprehensive service management platform that can be used in the IT service area, but can also be extended to other areas of the company. This makes USU a central platform for the entire Enterprise Service Management.
The functions and applications of this service management solution are not static, but can be adapted very flexibly to all individual requirements. Additional modules supplement IT and enterprise service management, for example software license and financial management, big data analytics and business service monitoring.
The digital consolidation and automation of processes has become essential for many companies, not only in IT service, but for the entire company. USU offers a comprehensive service management platform that can be used in the IT service area, but can also be extended to other areas of the company. This makes USU a central platform for the entire Enterprise Service Management.
The functions and applications of this service management solution are not static, but can be adapted very flexibly to all individual requirements. Additional modules supplement IT and enterprise service management, for example software license and financial management, big data analytics and business service monitoring.
USU Valuemation Partner Training
USU Certified IT Service Management Consultant
USU Administrator
Universal, individual and flexible
Quick, uncomplicated implementation
Can be adapted almost entirely to individual customer requirements
Simple operation
through self-service portal and app
handz.on accompanies you through the entire process of USU maintenance or implementation. We take care of the analysis of existing systems, planning, optimization and, of course, the initial setup and ongoing support of your new service management tool.
Concept, implementation and support by handz.on
Implementation of standardized and individual interfaces
Customer and project-specific training and workshops
Our cooperations
