In order to better manage and structure IT processes within the company, the acquisition of comprehensive ITSM software is recommended in the long term. If implemented correctly, this offers a lot of optimization potential, which is very cost and time efficient. When selecting such a tool, however, some important points should be determined in advance in order to ultimately select the most suitable one for the company and not only discover possible hurdles after implementation.
In his guest article for IP-Insider, Markus Obser summarizes the most important criteria for selecting an ITSM tool and emphasizes the complexity that this process entails. This decision should therefore by no means be taken lightly, but requires a comprehensive analysis, in which we at handz.on are at your side as consultants.
