ITSM: The most common mistakes or how it doesn’t work

Author: Dominik Thiele, Solution Architect Enterprise Service Management at handz.on GmbH When operating an IT Service Management System, there are a number of pitfalls that can jeopardize its successful implementation If a company’s IT service is to be able to react faster and better to incidents, it needs a good knowledge database. Specialist processes can […]

Remondis Sava: Efficient maintenance management thanks to handz.on

Remondis relies on our handz.on expertise for maintenance – revolutionizing the maintenance management of its modern hazardous waste incineration plant in Brunsbüttel. Our automated maintenance solution in conjunction with IBM Maximo has not only eliminated time-consuming manual processes, but also saved costs and increased efficiency. Click here for the detailed Remondis case study. Background Remondis […]

handz.on is now a member of the Security Network Munich

The non-profit association based in Munich is committed to raising awareness and expertise in the field of IT security, supporting the protection of companies and the public from cyber risks and making a concrete contribution to promoting innovation and excellence in IT security. In addition, the network organizes various events, including the Tech Days […]

Christmas party in our new handz.on office

Last week, our employees had two reasons to celebrate: firstly, the new, stylish office premises in the east of Munich were officially opened, and secondly, a successful Christmas party was held at which the team paid due tribute to the new company headquarters.

Pierre Cordes strengthens our handz.on team

With the appointment of Pierre Cordes, we have brought an experienced employee on board to support our team in software development for cloud services, which are marketed under the „handz.on as a service“ label.

Avoiding pitfalls in interface design

Whether exchanging data from system to system or with customers and service providers, enriching artificial intelligence with data or analyzing and optimizing processes: interfaces / APIs are the backbone of digital structures and processes – not only in the company, but in the entire digital world. However, in order for interfaces to fulfill their intended application scenario, a few basic principles must be observed.

Setting up and ensuring the data quality of a CMDB: instructions for correct implementation

A CMDB (Configuration Management Database) contains information about the configuration elements of an IT system and enables better management, monitoring and resolution of problems, as well as simplifying change management. The CMDB should contain all important information to enable a comprehensive mapping of the IT landscape. The data must be strategically prepared and presented […]

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