Support on autopilot: AI makes IT Service Management even more efficient
In today’s ITSM systems, more and more processes are being automated for ticket processing, proactive error detection, incident management or in the form of virtual assistants. Helpers in the background more and more often: AI. by Pierre Cordes, Solution Expert at handz.on GmbH Artificial intelligence can be divided into two main areas of application in […]
AI-based cyberattacks – threat scenarios and possible countermeasures
Relying solely on technical IT security solutions is not enough to counter the immensely complex dangers of cybercrime posed by artificial intelligence (AI). Companies must also provide their employees with targeted training to raise awareness of potential dangers. Artificial intelligence makes it easy to automate attacks and scale them up quickly – criminals have long […]
handz.on brings AI power to the team
Ramona Kühn has joined the Munich-based IT service provider as Solution Expert AI Munich, 25. June 2025: handz.on is pleased to welcome a new employee: With Ramona Kühn, the Munich-based IT service provider is further expanding its AI expertise in consulting and the implementation of AI concepts. Ramona Kühn has been the latest addition to […]
ITSM cannot be implemented as a one-size-fits-all solution.
IT realignment after a carve-out: A structured approach to a certifiable ITSM system. A German provider of intelligent transportation technologies used the carve-out from an international group as an opportunity to redesign its IT from the ground up. We from handz.on accompanied this journey with a structured approach and a focus on future-proof, certifiable processes. […]
Growth for the handz.on team
handz.on continues to grow: four new experts join the team Munich, March 21, 2025 – Our team continues to grow! With Oliver Bösing, Luca Herrmann, Stefan Löhnert and Thomas Kretschmann, four new experts are joining handz.on, bringing with them valuable expertise in IT consulting and software development. We are thus expanding our range of services […]
Automation and self-service in ITSM: advantages & challenges
Automated processes and self-service portals in IT Service Management (ITSM ) help to reduce the workload of the IT department, as they can take over repetitive and time-consuming tasks so that IT professionals can concentrate on more strategically important tasks. At the same time, this increases both service quality and efficiency in ITSM. Automation makes […]
Christmas Joy 🎄
🎄 Christmas Joy is back! 🎄 On 16.12. we are organizing the Christmas Joy together with the German Mittelstand. We look forward to seeing you! 🎄 Click here to register: https://mein.german-mittelstand.network/?veranstaltunganmelden=8659
A holistic view of B2B integration: Interlinking business processes between business partners is also clever
In order to remain competitive in an increasingly digitalized and globalized market environment, it is crucial for SMEs to dovetail their own business processes with those of other companies. SMEs often have significantly leaner cost structures than large companies. However, they can only exploit this advantage if they also meet their customers‘ expectations for fast, […]
ITSM: The most common mistakes or how it doesn’t work
Author: Dominik Thiele, Solution Architect Enterprise Service Management at handz.on GmbH When operating an IT Service Management System, there are a number of pitfalls that can jeopardize its successful implementation If a company’s IT service is to be able to react faster and better to incidents, it needs a good knowledge database. Specialist processes can […]
Remondis Sava: Efficient maintenance management thanks to handz.on
Remondis relies on our handz.on expertise for maintenance – revolutionizing the maintenance management of its modern hazardous waste incineration plant in Brunsbüttel. Our automated maintenance solution in conjunction with IBM Maximo has not only eliminated time-consuming manual processes, but also saved costs and increased efficiency. Click here for the detailed Remondis case study. Background Remondis […]