Increase efficiency and reduce costs for your IT Service Management
Increase efficiency and reduce costs for your IT Service Management
The IBM Control Desk service management platform bundles business processes and services from IT and business departments in one central location
Company-wide service management
Standardized management of different IT processes, services and configuration items on one platform
Efficiency
increase
Reduction of downtimes and maintenance costs through optimized service quality and efficient responses to requests
Best Practice
according to ITIL
Optimized processes through the use of best practice processes from the Information Technology Library (ITIL)
The IT consultants at handz.on translate the individual requirements of your specialist departments into clear, easy-to-understand IT solutions
This increases user acceptance of your new IT Service Management platform and reduces your implementation and maintenance costs
Thanks to our many years of experience and the large number of projects we have supported, we can accurately estimate the cost of introducing the ICD and keep your expenses within your budget
ICD is a service management platform that combines tasks and tools for IT service.
In addition to the classic ITIL processes such as Service Request Fulfillment, Incident and Change Management, ICD also provides an easily adaptable and powerful workflow engine with which you can map and optimize specialist processes.
We will advise you on your project without obligation!
Our experts will be happy to explain our products to you in detail.
The increasing number and complexity of different applications within a company are also making the tasks for IT service increasingly complex. At the same time, the demands on usability and response times are increasing.
With Control Desk, IBM has developed a comprehensive service management platform that manages all IT processes, services and configuration items in one place and thus supports IT employees in their service tasks. In addition, ICD is multi-client capable and therefore also suitable as an ITSM tool for service providers.
The digitalization and bundling of processes through ITIL-compliant best practice processes prevents transmission errors caused by media disruptions. The quality of processes and data is increased and administrative tasks and tickets can be processed more efficiently and quickly.
Due to the joint development process, IBM Control Desk is also called IBM Maximo in the day-to-day business of some companies. However, ICD is a standalone software that can be used both as a module within Maximo and as a standalone application.
IBM Certified Administrator Maximo Manage v8.x
IBM Certified Deployment Professional Maximo v8.x
IBM Certified Deployment Professional Maximo V6 EAM
IBM Certified Deployment Professional Maximo V7.1.1CCMDB
IBM Certified Deployment Professional Maximo V7.x TAMIT
Maximo Application Suite and RHOCP Deployment Technical Essentials
Containerization and RHOCP Essentials for Maximo Application Suite and Sterling solutions
ITSM from a single source
High usability thanks to self-service portal and app
Fast communication and processing of tasks and services
Change, configuration, release, incident, problem, knowledge and asset management in accordance with the applicable ITIL standards
handz.on: certified expertise for ICD
Our experienced and certified employees support you in every step of the implementation process. From the initial concept to implementation and support for your employees in workshops and training sessions, we are always at your side as IT consultants.
Performance analysis and optimization
Configuration, customization, upgrades, data migration and interfaces
Reliable deployment processes
Training and workshops
Our cooperations
