handz.on has developed a B2B chatbot solution with voice that is specially tailored to the needs of SMEs.
The clever chatbot solution, which is internally codenamed „Tony“, can be tailored to individual use cases for websites, intranets or internal systems. Users can choose whether they want to talk to Tony or write to him. The chatbot supports all conceivable communication variants with text-to-text, text-to-speech, speech-to-text and speech-to-speech functions. The AI experts at handz.on take care of the complete customization and setup, so that companies receive a ready-to-use solution or an all-round carefree package.
Chatbot: Resistant to hallucinations, flexible application options
Many companies face similar challenges: Customers or interested parties ask the same questions over and over again, internal information is stuck in silos and employees lose valuable time searching for knowledge or free appointments. This is exactly where the new chatbot comes in: „Tony can be integrated into a website or the intranet, for example. The chatbot obtains its knowledge from sources that we actively make available to it during configuration via PDF documents, links, FAQs or specially formatted questionnaires, as well as via connected interfaces and internal databases,“ explains Dr. Gerald Bauer, Director AI at handz.on GmbH.The fact that the chatbot only uses information that has been provided to it beforehand and thus learns consistently on the basis of secure data instead of relying on unstructured, large amounts of data makes its response behavior particularly reliable and almost resistant to hallucinations – a decisive quality feature.
Tony is suitable for automated responses to customer inquiries as well as for use in internal knowledge processes or for more complex tasks, which he can solve via interfaces to CRM or ERP systems. The chatbot from handz.on really comes into its own as a SaaS or on-premises solution, especially in SMEs, which often do not have in-house AI teams. The chatbot solution also offers an intuitively designed dashboard that visualizes conversation data, central KPIs and further AI-based analyses in a clear and meaningful way, naturally in compliance with the GDPR.
Tony can be integrated into a website or intranet. The chatbot obtains its knowledge from sources that we actively make available to it during configuration via PDF documents, links, FAQs or specially formatted questionnaires, as well as via connected interfaces and internal databases.
Support in the maintenance and servicing process
Tony can support service technicians in diagnosing faults by querying fault messages in a structured manner and providing suitable test steps from the knowledge database. Using ERP or EAM interfaces, he can also see whether spare parts are available and can automatically create a maintenance order.
Production planning & material flow
In production, the chatbot can provide shift supervisors with immediate information about machine statuses, material stocks or current orders. Tony can identify bottlenecks, suggest alternatives in the production plan and automatically inform internal teams about deviations.
Tony as a digital trainer for machines, safety and processes
New employees can ask Tony questions about machines, safety regulations, work processes or documentation at any time. The chatbot provides step-by-step instructions, links to internal documents and thus helps to significantly shorten induction phases. The fact that Tony can also communicate verbally with employees on request is particularly practical when there is no free hand to type on the shop floor or when protective gloves are being worn.
Local operation via compact workstation possible
The technical basis for Tony is a modern RAG system (Retrieval Augmented Generation). „We use the leading LLM models on the market, but we can also operate Tony completely locally at the customer’s premises if required,“ explains Bauer. In this case, Tony can be provided via a workstation – a handy hardware box on which the entire chatbot, including server components, is executed locally and offline. This also makes the solution attractive for security-critical applications. The compact box can easily be placed on or under a desk and offers companies maximum control over data, infrastructure and access paths – without compromising on performance or functionality.
Click here for the article.
